cancel
Showing results for 
Search instead for 
Did you mean: 

Why has my broadband speed halved this evening (7/1/19)?

Taylor09
Dabbler
Posts: 19
Thanks: 1
Registered: ‎30-12-2016

Why has my broadband speed halved this evening (7/1/19)?

I'd like to understand why my broadband speed has dropped from 30Mbps to 13 Mbps this evening?

9 REPLIES 9
Plusnet Help Team
Plusnet Help Team
Posts: 1,007
Thanks: 237
Fixes: 58
Registered: ‎06-08-2018

Re: Why has my broadband speed halved this evening (7/1/19)?

@Taylor09,

 

I can't see anything that looks to be causing this. Your exchange BRAS speed is at 34.8Mbps and your router sync is at 35Mbps and the connection's solid and stable. I can't see anything that looks to be causing a problem. 

 

 

There's been quite a bit of usage this evening, just under 10GB with over the hours 5pm and 6pm and while that's nothing extreme, could it be possible your usage is is throttling the speed as it's using some of your available bandwidth? 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Taylor09
Dabbler
Posts: 19
Thanks: 1
Registered: ‎30-12-2016

Re: Why has my broadband speed halved this evening (7/1/19)?

Interesting with the non-extreme usage potentially throttling the speed.  I'll keep an eye on it, thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 14,716
Thanks: 4,559
Fixes: 756
Registered: ‎21-04-2017

Re: Why has my broadband speed halved this evening (7/1/19)?

No worries.

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Taylor09
Dabbler
Posts: 19
Thanks: 1
Registered: ‎30-12-2016

Re: Why has my broadband speed halved this evening (7/1/19)?

Also interested in 10Gb of usage in an hour, which seems very high given nobody was streaming anything!

Plusnet Help Team
Plusnet Help Team
Posts: 14,716
Thanks: 4,559
Fixes: 756
Registered: ‎21-04-2017

Re: Why has my broadband speed halved this evening (7/1/19)?

Did you have any devices connected to your router at that point which may have been doing an update?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Taylor09
Dabbler
Posts: 19
Thanks: 1
Registered: ‎30-12-2016

Re: Why has my broadband speed halved this evening (7/1/19)?

Not that I recall, but who knows what Apple products do in the background!  I'll keep on eye on as seems to be ok this evening.

Plusnet Help Team
Plusnet Help Team
Posts: 14,716
Thanks: 4,559
Fixes: 756
Registered: ‎21-04-2017

Re: Why has my broadband speed halved this evening (7/1/19)?

No worries, keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Prawnyloks
Rising Star
Posts: 96
Thanks: 11
Registered: ‎01-05-2008

Re: Why has my broadband speed halved this evening (7/1/19)?

@Taylor09 If you have iPhones and iPads check if your apps are set for automatic updates in iTunes and AppStore settings. Some of the apps, particularly Apple ones are quite large downloads. The AppStore update section shows you recently updated apps too, so you might get a clue there.
Baldrick1
Hero
Posts: 3,452
Thanks: 1,492
Fixes: 93
Registered: ‎30-06-2016

Re: Why has my broadband speed halved this evening (7/1/19)?


@JOLO wrote:

@Taylor09,

There's been quite a bit of usage this evening, just under 10GB with over the hours 5pm and 6pm and while that's nothing extreme, could it be possible your usage is is throttling the speed as it's using some of your available bandwidth? 


If my sums are right the total capacity of a 35Mbps connection including overheads is 15.75GB per hour. Sorry to be an anorak and disagree but I would consider this a pretty extreme background task if a speed test was being done concurrently.