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Why does my Internet traffic ao via the US

1R27cD5n
Dabbler
Posts: 20
Registered: ‎23-03-2016

Why does my Internet traffic ao via the US

I see the IP address is US registered - looking through the registration info I see the Ip is registered to BT Americas Inc.

My UK based VOIP provider, by default blocks all non UK traffic.

Why would Plusnet do this.

9 REPLIES 9
MisterW
Superuser
Superuser
Posts: 10,097
Thanks: 2,766
Fixes: 209
Registered: ‎30-07-2007

Re: Why does my Internet traffic ao via the US

All PlusNet IP ranges are registered in the UK. There are some ranges that WERE owned by BT Americas some years ago but these have been correctly re-registered in the UK. However, some Geolocation providers are very lax at updating their databases.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

1R27cD5n
Dabbler
Posts: 20
Registered: ‎23-03-2016

Re: Why does my Internet traffic ao via the US

Thanks for your reply.

I have been with plusnet for years, and my traffic has always gone via the US.

I have complained previously about this, buit nothing was ever done.

So is my VOIP provider (Gradwell) and my server probe (https://ip-lookup.net/index.php) being given incorrect geolocation information.

Internic (not a trusted source ?) give the details as:

Registrant:

  • Handle: BA-346
  • Name: BT Americas, Inc
  • Whois Server: whois.arin.net
  • Kind: org
  • Mailing Address: 910 Hastings Ave. Suite 120, Newport, MN, 55055, United States

So I am confused, is traffic going via the USA or not ?

How do you get this corrected if it is.

RichardB
Aspiring Champion
Posts: 862
Thanks: 280
Fixes: 29
Registered: ‎19-11-2008

Re: Why does my Internet traffic ao via the US

Hi
As advised BT bought some IP addresees originally regsitered with ARIN and Plusnet use some of these.
Just because the registrant is in the USA does not indicate your traffic is routed via the USA.
Plusnets network equipment is in the UK.
Looks like Gradwell need to update their Geo blocking database.
What does https://www.whoismyisp.org/ report?
What are the first two octets of the IP address?
Regards
Richard
1R27cD5n
Dabbler
Posts: 20
Registered: ‎23-03-2016

Re: Why does my Internet traffic ao via the US

150.143

https://www.whoismyisp.org/ reports LONDON as the location !

OK thanks very much for that.

I will go back to Gradwell and ask them why they are mis locating my IP.

1R27cD5n
Dabbler
Posts: 20
Registered: ‎23-03-2016

Re: Why does my Internet traffic ao via the US

OK So my VOIP provider Gradwell have been questioned, and are still saying the IP address is a US IP.

They quote a Plusnet community thread already running on this issue, but its 49 pages long !

https://community.plus.net/t5/Plusnet-Feedback/IP-addresses-not-UK-Can-customers-please-report-any-p...

Should I post this issue on that thread instead ?Huh

So I am still stuck, as its a right pain when making calls sometimes, as Gradwell block non UK IP's. You can unblock them, but it takes 15 minutes for their servers to update ...

When performing a whois on the IP address this shows the location the following is returned 

P Location United Kingdom United Kingdom Bolton-upon-dearne Bt Americas Inc
ASN United Kingdom AS6871 PLUSNET UK Internet Service Provider, GB (registered Dec 13, 1996)
Resolve Host 242.77.143.150.dyn.plus.net
Whois Server whois.arin.net
IP Address 150.143.77.242
NetRange: 150.143.0.0 - 150.143.255.255
CIDR: 150.143.0.0/16
NetName: PLUSNET
NetHandle: NET-150-143-0-0-1
Parent: APNIC-ERX-150 (NET-150-0-0-0-0)
NetType: Direct Assignment
OriginAS: AS6871
Organization: BT Americas, Inc (BA-346)
RegDate: 1991-05-16
Updated: 2017-01-31
Ref: https://rdap.arin.net/registry/ip/150.143.0.0

OrgName: BT Americas, Inc
OrgId: BA-346
Address: 910 Hastings Ave. Suite 120
City: Newport
StateProv: MN
PostalCode: 55055
Country: US
RegDate: 2014-12-16
Updated: 2021-03-25
Ref: https://rdap.arin.net/registry/entity/BA-346

OrgTechHandle: GRH7-ARIN
OrgTechName: Hanson, G Robert
OrgTechPhone: +1-651-746-8577
OrgTechEmail:
OrgTechRef: https://rdap.arin.net/registry/entity/GRH7-ARIN

As this shows the address is in the US 

Address: 910 Hastings Ave. Suite 120
City: Newport
StateProv: MN
PostalCode: 55055
Country: US

You can perform the whois check yourself online here https://whois.domaintools.com/150.143.77.242

In addition to the thread you have mentioned I can see this issue of Plusnet using US addresses is also discussed here https://community.plus.net/t5/Plusnet-Feedback/IP-addresses-not-UK-Can-customers-please-report-any-p...

....

jab1
Seasoned Hero
Posts: 8,884
Thanks: 2,941
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Registered: ‎24-02-2012

Re: Why does my Internet traffic ao via the US

The info below kind of makes Gradwells claims a bit silly - copied from your last post, @1R27cD5n .

IP Location United Kingdom United Kingdom Bolton-upon-dearne Bt Americas Inc
ASN United Kingdom AS6871 PLUSNET UK Internet Service Provider, GB (registered Dec 13, 1996)

John
MisterW
Superuser
Superuser
Posts: 10,097
Thanks: 2,766
Fixes: 209
Registered: ‎30-07-2007

Re: Why does my Internet traffic ao via the US

to quote from the 49 page thread 'using whois data for geo-location is fairly shoddy'

If Gradwell are doing so, then they ought to know better...

@1R27cD5n until Gradwell get their act together, a solution for you would to be to request a static IP from PlusNet, there's an option in the member centre. These are allocated from different IP ranges and so shouldnt cause similar problems. There is a one-off charge of £5 though. 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Seasoned Hero
Posts: 8,884
Thanks: 2,941
Fixes: 98
Registered: ‎24-02-2012

Re: Why does my Internet traffic ao via the US


@MisterW wrote:

If Gradwell are doing so, then they ought to know better...

Agreed - in their job, if they can't use their eyes and brains together, they shouldn't be there.

John
1R27cD5n
Dabbler
Posts: 20
Registered: ‎23-03-2016

Re: Why does my Internet traffic ao via the US


This is still rambling on, other 0800 numbers are now being blocked by Gradwell, including other calls to BT.

They state there is nothing they can do to help, but that I must unblock any phone numbers with a US originating IP, they also stated OFCOM have changes some rules (what ever they maybe) that has brought this all about.

Today they unblocked one IP that Tech Suppt adamantly claim is a US located address:

https://whois.domaintools.com/150.143.77.242

Can someone help me conclude from the above link that the IP LOCATION is: 'United Kingdom Barnet Bt Americas Inc'

The Tech Suppt call handler said the IP location was taken from the registrant info listed:

OrgName:        BT Americas, Inc
OrgId:          BA-346
Address:        910 Hastings Ave. Suite 120
City:           Newport
StateProv:      MN
PostalCode:     55055
Country:        US

Who is correct, is the above IP a UK or US address ... and am I going mad.

Thanks.

IP Information for 150.143.77.242

IP Location United Kingdom United Kingdom Barnet Bt Americas Inc
ASN United Kingdom AS6871 PLUSNET UK Internet Service Provider, GB (registered Dec 13, 1996)
Resolve Host 242.77.143.150.dyn.plus.net
Whois Server whois.arin.net
IP Address 150.143.77.242
NetRange:       150.143.0.0 - 150.143.255.255
CIDR:           150.143.0.0/16
NetName:        PLUSNET
NetHandle:      NET-150-143-0-0-1
Parent:         APNIC-ERX-150 (NET-150-0-0-0-0)
NetType:        Direct Assignment
OriginAS:       AS6871
Organization:   BT Americas, Inc (BA-346)
RegDate:        1991-05-16
Updated:        2017-01-31
Ref:            https://rdap.arin.net/registry/ip/150.143.0.0

OrgName:        BT Americas, Inc
OrgId:          BA-346
Address:        910 Hastings Ave. Suite 120
City:           Newport
StateProv:      MN
PostalCode:     55055
Country:        US
RegDate:        2014-12-16
Updated:        2021-10-15
Ref:            https://rdap.arin.net/registry/entity/BA-346