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Why do not connect your service at my new address?

plusofjian
Newbie
Posts: 1
Registered: ‎06-11-2020

Why do not connect your service at my new address?

I reported to move out at 21st October.

This company arranged new installation at 2nd November.

Nobody come.

I called to arrange again on today 6th November.

After their confiramtion, I got text and email by this company new installation will be 16th November.

I called again, they confirmed at 6th November 3 times again, again.

Nobody come again.

 

Why they do not install my broadband at new address, [Removed]?

Is it not available, if it dose, why they guaranteed?

As they guaranteed to install, I made new contract.

What should I do?

Do I have to contact other company?

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).