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Why did a BT OR disconnect me at the telephone pole and the reconnect me?

theograham1612
Grafter
Posts: 215
Registered: 04-09-2013

Why did a BT OR disconnect me at the telephone pole and the reconnect me?

Hi Smiley
Ok I noticed two engineers at the telephone pole next door and he disconnected me and then reconnected me, anyone know why?
There are no engineers scheduled to come out.
Cheers
3 REPLIES
Cruise85
Grafter
Posts: 105
Registered: 05-08-2014

Re: Why did a BT OR disconnect me at the telephone pole and the reconnect me?

Hi theograham1612
I've checked your account and can see no reason why your line would have been disconnected.
It may have been due to general BT Openreach maintenance on the network that as providers we are not made aware of.
Hopefully when the line was reconnected everything was fine, however don't hesitate to get back in touch if I can be of any further help
Regards
Matt
theograham1612
Grafter
Posts: 215
Registered: 04-09-2013

Re: Why did a BT OR disconnect me at the telephone pole and the reconnect me?

Will do Smiley
Is there any way to reduce ping?
Plusnet Help Team
Plusnet Help Team
Posts: 13,479
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Why did a BT OR disconnect me at the telephone pole and the reconnect me?

Hi there,
Is your ping higher than usual at the moment?
If so I'd run a <a href="http://speedtest.btwholesale.com/">speed test</a> first as slow connection speeds tend to be the main reason for that.
Let us know what you see, also let us know what you've been trying to connect to when you've seen this, i.e was it a high ping returned when trying to connect to a gaming server for example?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team