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Why did a BT OR disconnect me at the telephone pole and the reconnect me?
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Why did a BT OR disconnect me at the telephone pole and the reconnect me?
17-10-2014 11:50 AM
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Hi
Ok I noticed two engineers at the telephone pole next door and he disconnected me and then reconnected me, anyone know why?
There are no engineers scheduled to come out.
Cheers
Ok I noticed two engineers at the telephone pole next door and he disconnected me and then reconnected me, anyone know why?
There are no engineers scheduled to come out.
Cheers
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Re: Why did a BT OR disconnect me at the telephone pole and the reconnect me?
17-10-2014 12:05 PM
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Hi theograham1612
I've checked your account and can see no reason why your line would have been disconnected.
It may have been due to general BT Openreach maintenance on the network that as providers we are not made aware of.
Hopefully when the line was reconnected everything was fine, however don't hesitate to get back in touch if I can be of any further help
Regards
Matt
I've checked your account and can see no reason why your line would have been disconnected.
It may have been due to general BT Openreach maintenance on the network that as providers we are not made aware of.
Hopefully when the line was reconnected everything was fine, however don't hesitate to get back in touch if I can be of any further help
Regards
Matt
Message 2 of 4
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Re: Why did a BT OR disconnect me at the telephone pole and the reconnect me?
17-10-2014 12:11 PM
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Will do
Is there any way to reduce ping?
Is there any way to reduce ping?
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Re: Why did a BT OR disconnect me at the telephone pole and the reconnect me?
20-10-2014 12:09 PM
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Hi there,
Is your ping higher than usual at the moment?
If so I'd run a <a href="http://speedtest.btwholesale.com/">speed test</a> first as slow connection speeds tend to be the main reason for that.
Let us know what you see, also let us know what you've been trying to connect to when you've seen this, i.e was it a high ping returned when trying to connect to a gaming server for example?
Is your ping higher than usual at the moment?
If so I'd run a <a href="http://speedtest.btwholesale.com/">speed test</a> first as slow connection speeds tend to be the main reason for that.
Let us know what you see, also let us know what you've been trying to connect to when you've seen this, i.e was it a high ping returned when trying to connect to a gaming server for example?
Message 4 of 4
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