Why are my speeds so different?!
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Why are my speeds so different?!
15-12-2015 7:28 PM
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I'll make this short and to the point, just wondering why my speed that is estimated on my Plusnet account is so different to what's actually being received?
Thanks
Re: Why are my speeds so different?!
15-12-2015 9:39 PM
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Re: Why are my speeds so different?!
15-12-2015 9:44 PM
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The ability to get up to 44mb only came to light when I was able to upgrade to fibre extra package which takes effect on 18th of this month.
It just made me wonder why I havent been getting 40mb since I took out the contract.
Re: Why are my speeds so different?!
15-12-2015 9:45 PM
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Re: Why are my speeds so different?!
15-12-2015 9:50 PM
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I made them aware of this on the phone yesterday so they apparently changed it which made it show as the 44mb on my account but my actual speed didn't budge.
Re: Why are my speeds so different?!
15-12-2015 9:53 PM
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Re: Why are my speeds so different?!
15-12-2015 9:57 PM
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Re: Why are my speeds so different?!
15-12-2015 10:49 PM
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Re: Why are my speeds so different?!
16-12-2015 8:09 AM
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In the meantime I may raise a fault ticket.
Re: Why are my speeds so different?!
16-12-2015 4:28 PM
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Your line is only connected at 17.2Mbps at the moment, so no changes we make on our side are going to affect this.
It's most likely going to need the faults team to dig in to the report you've sent as this is well below the estimate for your line.
Re: Why are my speeds so different?!
16-12-2015 5:02 PM
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unfortunately at the time in which the engineer came to install my fibre I was not present due to being at work so I wasn't able to see what he actually did..
it seems to me that I am still on ADSL speeds at the minute so I have an aweful feeling an engineer is going to need to do another site visit, which due to the time of year is probably going to be in the new year.
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