Why are my neighbours getting 30mbs
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Why are my neighbours getting 30mbs
23-04-2015 1:35 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 2:07 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 2:38 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 2:50 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 2:52 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 3:09 PM
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I seem to remember dealing with a customer who's line was routed to their local cabinet a different way to their friends down the road. Generally an anomaly, but it does happen.
Either way, I can see that a fault has been raised on your account so I'll make sure that it gets picked up in due course.
Matty
Re: Why are my neighbours getting 30mbs
23-04-2015 4:12 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 4:26 PM
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I'm not sure why you would be wanting to upgrade to extra when you're syncing at 20Mbps. I don't think you would see any benefit at all based on the speeds that you're getting. My suggestion is to wait until until we have been through the faults process to see what speeds are possible before changing packages that allow higher capabilities.
Matty
Re: Why are my neighbours getting 30mbs
23-04-2015 5:32 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 5:52 PM
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You are sure your modem is connected into the master socket and not to some extension? Have you tried taking off the faceplate and connecting direct to the test socket?
Fibre is sometimes slower than ADSL, where you are relatively far from the cabinet but not too far from the exchange. You could have a strange connection through to the cabinet; for example maybe your house originally had cable and BT style telephone was added later after the local cabinet was full.
It is unlikely to be a difference in the ISP; the basic infrastructure is the same for them all.
Re: Why are my neighbours getting 30mbs
23-04-2015 6:59 PM
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On the estate I inhabit there are two houses across such a side cul de sac. The line loops all round it before coming to its neighbour, resulting in quite a substantial speed estimate.
Re: Why are my neighbours getting 30mbs
23-04-2015 7:11 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 7:13 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 7:28 PM
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Re: Why are my neighbours getting 30mbs
23-04-2015 8:08 PM
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