Why Can't I login to ...
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Why Can't I login to ...
14-02-2018 9:44 AM
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Been trying to connect to www.valuedopinions.co.uk for over three weeks now, but keep getting 'site not available
Simple DOS Ping from Command line
ping www.valuedopinions.co.uk
Pinging www.valuedopinions.co.uk [63.241.211.24] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 63.241.211.24:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
TraceRT goes through 20 hops then just dies.
Complained to site via email and they insist they are live.
Today tried using my mobile phone (on Giffgaff-o2) as mobile hotspot and CAN connect to www.valuedopinions.co.uk
Pinging www.valuedopinions.co.uk [63.241.211.24] with 32 bytes of data:
Reply from 63.241.211.24: bytes=32 time=180ms TTL=226
Reply from 63.241.211.24: bytes=32 time=349ms TTL=226
Reply from 63.241.211.24: bytes=32 time=180ms TTL=226
Reply from 63.241.211.24: bytes=32 time=516ms TTL=226
Ping statistics for 63.241.211.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 180ms, Maximum = 516ms, Average = 306ms
HAve rebooted my router, (hub1) but no change
have tried manual DNS (Google & opendns) as well as the Plusnet provided dns
So why can't I connect to JUST this one site, I could until about 3 weeks ago
Re: Why Can't I login to ...
14-02-2018 9:47 AM
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I've just tried that link for you @dougjbarnes1, and I can get to the main page of a site that offers paid surveys on a Plusnet Fibre account.
Re: Why Can't I login to ...
14-02-2018 9:59 AM
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Thanks Mook
Could you run me a Tracert from DOS so I can see whether we follow the same set of hops. I suspect it's down to the other "146.199.xxx.xxx United States" issue I've had with my Fibre Connection, but why it suddenly happened three weeks ago, and why only this one company is weird
Re: Why Can't I login to ...
14-02-2018 10:51 AM
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I'm on an IP address of 146.200.xxx.xxx which is not a long way away from your IP address. The site times out for me in Firefox. Interestingly, it is blocked (apparently by one of my security/blocking extensions) in Chrome; pausing those extensions also gets the timeout in Chrome.
Re: Why Can't I login to ...
14-02-2018 12:25 PM
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@dougjbarnes1 - I've done the trace route and this is the result, giving up on the 32nd hop.
iMac:~ Mook$ traceroute www.valuedopinions.co.uk traceroute to www.valuedopinions.co.uk (63.241.211.24), 64 hops max, 52 byte packets 1 gateway (192.168.0.1) 0.568 ms 0.272 ms 0.220 ms 2 410.xe-2-2-0.central10.pcn-bng04.plus.net (84.93.253.88) 16.884 ms 16.350 ms 17.084 ms 3 411.be8.pcn-ir02.plus.net (84.93.253.95) 17.354 ms 17.239 ms 411.be8.pcn-ir01.plus.net (84.93.253.91) 17.394 ms 4 core1-be1.colindale.ukcore.bt.net (195.99.125.132) 17.419 ms 195.99.125.140 (195.99.125.140) 17.479 ms core1-be1.colindale.ukcore.bt.net (195.99.125.132) 17.632 ms 5 peer6-hu0-6-0-2.telehouse.ukcore.bt.net (62.172.103.13) 17.979 ms 17.629 ms 18.676 ms 6 t2c3-et-7-3-0-0.uk-lon1.eu.bt.net (166.49.211.230) 17.241 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238) 17.737 ms 213.137.183.34 (213.137.183.34) 17.541 ms 7 213.248.82.249 (213.248.82.249) 17.924 ms 17.679 ms 17.415 ms 8 ash-b1-link.telia.net (80.91.248.157) 93.407 ms ldn-bb2-link.telia.net (213.155.137.118) 91.124 ms ldn-bb2-link.telia.net (62.115.138.154) 94.334 ms 9 192.205.33.25 (192.205.33.25) 100.560 ms ash-bb3-link.telia.net (80.91.246.68) 96.409 ms 192.205.33.25 (192.205.33.25) 97.340 ms 10 cr81.wshdc.ip.att.net (12.122.135.98) 131.482 ms ash-b1-link.telia.net (213.155.136.39) 93.707 ms cr81.wshdc.ip.att.net (12.122.135.98) 132.684 ms 11 cr2.wswdc.ip.att.net (12.122.134.94) 130.336 ms cr1.wswdc.ip.att.net (12.122.135.86) 138.508 ms 136.370 ms 12 cr2.sl9mo.ip.att.net (12.122.18.29) 130.784 ms cr82.wshdc.ip.att.net (12.122.135.102) 136.186 ms cr81.wshdc.ip.att.net (12.122.135.98) 131.069 ms 13 cr2.dlstx.ip.att.net (12.122.2.110) 129.205 ms 131.988 ms cr2.wswdc.ip.att.net (12.122.134.94) 133.732 ms 14 cr2.sl9mo.ip.att.net (12.122.18.29) 128.129 ms ggr1.dlstx.ip.att.net (12.122.138.1) 130.145 ms 129.211 ms 15 cr2.dlstx.ip.att.net (12.122.2.110) 135.844 ms 131.496 ms 12.122.251.70 (12.122.251.70) 133.184 ms 16 mdf002c7613r0001.dal1.attens.net (63.241.192.238) 181.888 ms gbr3.n54ny.ip.att.net (12.122.2.1) 132.111 ms mdf002c7613r0001.dal1.attens.net (63.241.192.238) 214.908 ms 17 63.241.198.20 (63.241.198.20) 132.092 ms ggr1.dlstx.ip.att.net (12.122.138.1) 127.970 ms mdf002c7613r0001.dal1.attens.net (63.241.192.238) 132.400 ms 18 * mdf002c7613r0001.dal1.attens.net (63.241.192.238) 132.146 ms mdf002c7613r0002-tge-12-1.dal1.attens.net (63.241.193.26) 133.366 ms 19 * * 63.241.198.20 (63.241.198.20) 134.072 ms 20 * * 63.241.198.20 (63.241.198.20) 132.320 ms 21 * * * 21 to 31 Removed for brevity. 32 * *^C
Re: Why Can't I login to ...
14-02-2018 2:31 PM
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This is what I get by pinging from Win 10 command prompt. Needless to say I can access the web site:
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Why Can't I login to ...
14-02-2018 2:40 PM - edited 14-02-2018 2:42 PM
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>ping valuedopinions.co.uk
Pinging valuedopinions.co.uk [63.241.211.24] with 32 bytes of data:
Reply from 63.241.211.24: bytes=32 time=120ms TTL=233
Reply from 63.241.211.24: bytes=32 time=120ms TTL=233
Reply from 63.241.211.24: bytes=32 time=120ms TTL=233
Reply from 63.241.211.24: bytes=32 time=120ms TTL=233
Ping statistics for 63.241.211.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 120ms, Maximum = 120ms, Average = 120ms
Tracing route to valuedopinions.co.uk [63.241.211.24]
over a maximum of 30 hops:
1 3 ms <1 ms <1 ms TP-SHARE [192.168.0.1]
2 231 ms 10 ms 9 ms 410.xe-2-2-0.central10.psb-bng02.plus.net [84.93.253.104]
3 11 ms 10 ms 13 ms 411.be6.psb-ir02.plus.net [84.93.253.111]
4 10 ms 10 ms 10 ms 195.99.125.138
5 11 ms 10 ms 10 ms 195.99.127.68
6 11 ms 35 ms 10 ms 213.137.183.36
7 11 ms 12 ms 10 ms ldn-b3-link.telia.net [213.248.67.97]
8 84 ms 83 ms 83 ms ash-b1-link.telia.net [213.155.136.39]
9 93 ms 91 ms 91 ms 192.205.33.25
10 123 ms 124 ms 124 ms cr82.wshdc.ip.att.net [12.122.135.102]
11 122 ms 127 ms 119 ms cr2.wswdc.ip.att.net [12.122.134.94]
12 122 ms 118 ms 119 ms cr1.attga.ip.att.net [12.122.2.29]
13 123 ms 119 ms 127 ms cr2.dlstx.ip.att.net [12.122.2.110]
14 123 ms 125 ms 123 ms ggr1.dlstx.ip.att.net [12.122.138.1]
15 124 ms 125 ms 126 ms 12.122.251.66
16 126 ms 124 ms 124 ms mdf1-bi4k-1-eth-4-24.dal1.attens.net [63.241.192.238]
17 121 ms 121 ms 124 ms 63.241.198.20
18 * * * Request timed out.
19 * * * Request timed out.
20 121 ms 120 ms 122 ms ftp.e-miles.com [63.241.211.24]
Trace complete.
Seems to be working ok here too. Using Firefox as well here. One thing I have noticed is lately the browsers seem to be blocking more without any 3rd party add ons.. I used to think it was ABP over doing it on some sites e.g. Outlook.com always says I using an Adblocker and yet it is one site I have ABP disabled on.
Only thing I would say is the tracert took quite some time, longer than normal. Website itself loads very quickly.
Re: Why Can't I login to ...
16-02-2018 9:36 AM
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Thanks Chaps for the feedback
I've stuck you results in a table to show the divergent routes used, surprisingly there are also areas of common paths, I would have expected that once a common path point was reached, ALL would continue on the same succession of hops but apparently NO
Also Mooks results show a couple of repeat router addresses which seems strange.
Also we ALL hit 63.241.198.20 before Valued Opinions Target site, but only IDOONO seems to continue through.
I always thought that international routers only carried the next forward address, but it seems that previous path history also has an influence on where to go next.
Possible Plusnet's (BT's) Techies could shed a little light here
Ive enclose screen capture of the Excel Spreadsheet of the hop maps to maintain the correct columnar structure
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