Where's my modem
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- Re: Where's my modem
Where's my modem
26-07-2016 12:03 PM
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I signed up for fibre and in the sign up details I was told the modem, which I have paid for, would arrive before the product was activated. I received an email however saying the product was activated and I have no modem!
How am I supposed to use a service I have subscribed for if you haven't provided me with the modem.
Re: Where's my modem
26-07-2016 12:05 PM
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Hello,
Are you upgrading from ADSL to Fibre? Sounds like PlusNET have changed the product early and BT have not completed the work yet.
Did you get a date for when fibre will be live?
If you Like it, give it a
Re: Where's my modem
26-07-2016 12:09 PM
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"
Your product change is now complete, here are the details: |
||||
|
Re: Where's my modem
26-07-2016 12:10 PM
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So it IS live...... but I haven't got a modem! They haven't sent it to me!
Re: Where's my modem
26-07-2016 12:14 PM
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Your fibre order has not completed, it's due to complete on Friday.
The account change in preparation for this has completed on our side, hence the email and the information you've quoted.
Your router is on the way and should be there in time for Friday. Sorry for any confusion.
Re: Where's my modem
26-07-2016 12:23 PM
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Thanks Chris,
Why does the email say it's complete when it isn't?
Re: Where's my modem
26-07-2016 12:26 PM
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It's an automated system, Fibre still requires physical work at the cabinet
If you Like it, give it a
Re: Where's my modem
26-07-2016 12:28 PM
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The email shouldn't go out in my opinion until the order completes. Sorry for the confusion.
Re: Where's my modem
29-07-2016 1:36 PM
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So how do I find out when the upgrade has actually been done?
Re: Where's my modem
29-07-2016 1:39 PM
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The line will drop as ADSL will no longer work. If you have received the Hub One and are using it (it supports both ADSL and FTTC lines), then it will switch itself to FTTC when the upgrade is done.
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