Where's my modem

[#1]

I signed up for fibre and in the sign up details I was told the modem, which I have paid for, would arrive before the product was activated. I received an email however saying the product was activated and I have no modem! 

How am I supposed to use a service I have subscribed for if you haven't provided me with the modem.

[#2]

Hello,

Are you upgrading from ADSL to Fibre? Sounds like PlusNET have changed the product early and BT have not completed the work yet.

Did you get a date for when fibre will be live?

[#3]

"

Your product change is now complete, here are the details:

Broadband product Unlimited Fibre Estimated speed 38Mbps to 40Mbps This estimate is based on data provided by our supplier. Your actual speed will vary but should be within the estimated range - find out why your speed can vary"

[#4]

So it IS live...... but I haven't got a modem! They haven't sent it to me!

[#5]

Your fibre order has not completed, it's due to complete on Friday.

The account change in preparation for this has completed on our side, hence the email and the information you've quoted.

Your router is on the way and should be there in time for Friday. Sorry for any confusion.

[#6]

Thanks Chris,

Why does the email say it's complete when it isn't?

[#7]

It's an automated system, Fibre still requires physical work at the cabinet

[#8]

The email shouldn't go out in my opinion until the order completes. Sorry for the confusion.

[#9]

So how do I find out when the upgrade has actually been done? 

[#10]

The line will drop as ADSL will no longer work. If you have received the Hub One and are using it (it supports both ADSL and FTTC lines), then it will switch itself to FTTC when the upgrade is done.