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Where's my connection?
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Where's my connection?
22-03-2016 3:47 PM
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Just switched from BT to Plusnet. Phone was set up ok yesterday. But still no sign of broadband. BT switched it off yesterday - still nothing from Plusnet.
The much-vaunted Plusnet customer service is non-existent. Recorded message on the phone number given to say broadband isn't activated then told there's a 30 minute wait time to speak to someone. No option to email customer services, and the live chat is a joke - constantly busy with 13 people ahead of me in the queue.
Where is teh broadband - we were told it could take at most 24 hours. We're well beyond that now.
The much-vaunted Plusnet customer service is non-existent. Recorded message on the phone number given to say broadband isn't activated then told there's a 30 minute wait time to speak to someone. No option to email customer services, and the live chat is a joke - constantly busy with 13 people ahead of me in the queue.
Where is teh broadband - we were told it could take at most 24 hours. We're well beyond that now.
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Re: Where's my connection?
22-03-2016 4:47 PM
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- Plusnet Community
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- Help with my Plusnet services
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- Fibre Broadband
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- Where's my connection?