Where has the plusnet linespeed page gone
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Where has the plusnet linespeed page gone
01-02-2019 12:24 PM
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Before plusnet updated its portal you could go to the page below and it would show you your current line speed (profile) from Plusnet, has this page moved or has it gone for good.
https://portal.plus.net/my.html?action=data_transfer_speed
It was always handy as I could check if my profile was set by plusnet correctly.
Re: Where has the plusnet linespeed page gone
01-02-2019 12:35 PM
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Works ok for me!
Re: Where has the plusnet linespeed page gone
01-02-2019 3:12 PM
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Hi @cwaite,
I have checked this page and it appears to work on our side.
Are you receiving any specific error message? If not, what happens when you try to browse to this page? I would recommend clearing the cookies and cache or trying a different browser before you try accessing it again.
Thank you.
Re: Where has the plusnet linespeed page gone
01-02-2019 3:24 PM
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Interesting , the first time I tried it I got a screen with no login boxes!. So logged in normally in a different tab and tried the Line speed link and it worked. Logged out and tried again , worked this time , got a login screen.
Wonder if it's a slightly different incarnation of the current known about 'no login box' problem with IE (although I'm using Firefox and Linux )
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Where has the plusnet linespeed page gone
01-02-2019 4:05 PM
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I think you should have been signed in before going to the page.
Re: Where has the plusnet linespeed page gone
01-02-2019 4:13 PM
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Not necessarily, it SHOULD (and always has!) give you a login page if you're not logged in.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Where has the plusnet linespeed page gone
01-02-2019 4:29 PM - edited 01-02-2019 4:30 PM
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Yes it does give me a login page if I am not already logged in but after logging in it does not show me the linespeed page. So I then had to click the link again.
Re: Where has the plusnet linespeed page gone
01-02-2019 4:54 PM
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If I click that link, it takes to a login page, but when I enter my details it takes me straight to the main account page only.
If I click the link again, then it takes me to the linespeed page.
Re: Where has the plusnet linespeed page gone
01-02-2019 10:10 PM
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Yes when I click the link it takes me to the login page, and then takes me to the main account screen then I click on the link again (once I am logged) in and it takes me to the correct line speed page.
Re: Where has the plusnet linespeed page gone
02-02-2019 10:20 AM
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AFAIK this applies to all pages within the Member Centre since the recent site revamp.
Previously, signing in would take one straight through to the required page.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Where has the plusnet linespeed page gone
03-02-2019 1:55 PM
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My linespeed info' reflects my old phone number on a previous plusnet contract. I can't find any help to update this to reflect my existing contract, but of course I may be looking in the wrong place!
Re: Where has the plusnet linespeed page gone
04-02-2019 10:19 AM
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Hi @colmcam,
I'm sorry that you're seeing the details for your previous address on this page. I've checked your account however everything looks to be up to date on this side.
Please can you attach a screenshot of what you're seeing on that page to the ticket here? If you get back in touch on here once you've done that, we'll pick this back up and investigate further for you.
Re: Where has the plusnet linespeed page gone
04-02-2019 11:20 AM
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Thanks Emily. I have uploaded the screenshot. Still reflecting my old exchange and number from my previous contract.
Re: Where has the plusnet linespeed page gone
04-02-2019 3:50 PM
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Re: Where has the plusnet linespeed page gone
10-03-2019 11:03 AM
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I can't access the speed page any more despite how many times I click the link above.
Has this now been shut down?
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