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When will my line speed be active?

seantither
Newbie
Posts: 1
Registered: ‎16-07-2016

When will my line speed be active?

Hi All,

 

Just upgraded to Fiber Unlimited Extra, had all the emails confirming my package has been upgraded and is active.

Given a promise of 51mb downstream, did a speedtest and the upload speed has increased but the downstream is below 20mb.

How long before the downstream speed is active....

Huh?

2 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,868
Thanks: 809
Fixes: 66
Registered: ‎30-06-2016

Re: When will my line speed be active?

You can't have one without the other. It sounds like Plusnet have not updated your profile. You will probably need to contact them tomorrow.

Plusnet Help Team
Plusnet Help Team
Posts: 4,427
Thanks: 999
Fixes: 193
Registered: ‎25-03-2015

Re: When will my line speed be active?

Hi @seantither,

 

This doesn't seem to be an issue with the speed profile and your connection is showing in sync at around 71Mbps. Can you run through our troubleshooting guides Here.


If you continue to experience problems after this, please report the issue Here.


Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team