When will my line speed be active?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: When will my line speed be active?
When will my line speed be active?
18-12-2017 9:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi All,
Just upgraded to Fiber Unlimited Extra, had all the emails confirming my package has been upgraded and is active.
Given a promise of 51mb downstream, did a speedtest and the upload speed has increased but the downstream is below 20mb.
How long before the downstream speed is active....
????
Re: When will my line speed be active?
18-12-2017 10:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can't have one without the other. It sounds like Plusnet have not updated your profile. You will probably need to contact them tomorrow.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: When will my line speed be active?
19-12-2017 11:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @seantither,
This doesn't seem to be an issue with the speed profile and your connection is showing in sync at around 71Mbps. Can you run through our troubleshooting guides Here.
If you continue to experience problems after this, please report the issue Here.
Thanks
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: When will my line speed be active?