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When will my broadband activate?

FIXED
Acmurray
Newbie
Posts: 1
Registered: ‎03-09-2017

When will my broadband activate?

I signed up a few weeks ago, the engineer has visited and bt have fixed a problem and I have received a confirmation that my phone line is up and running. However I have received no information about my fibre broadband. I have no router and no activation date has been set. How do I find out when my activation date is or when my router will be posted?
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1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 9,527
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: When will my broadband activate?

Fix

Hello there.

 

From looking at your account we can see your broadband order completed over the weekend but it doesn't seem your account had activated by itself or dispatched your router. Sad

 

I've just manually progressed this for you now, and we'll get your router to you as quickly as we can.


Sorry for the inconvenience caused.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team