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When will I get connected? no email no date

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Newbie
Posts: 1
Registered: ‎26-09-2020

When will I get connected? no email no date

I have made several attempts to contact you in regards to when my activation date for my broadband is, to no avail

I would like to to point out I am already paying for this service. After reading some of the posts on the customer forum I am concerned
that if I don't make an inquiry now I could be left waiting to be informed indefinitely, I choose your service because of your promise of customer satisfaction.
I have a child with a pacemaker,  I need the internet to be able to connect her pacemaker monitor with the hospital so it is a matter of urgency
that I have reliable internet service ASAP. Please could you inform me when this will be.
1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 1,370
Thanks: 242
Fixes: 59
Registered: ‎07-12-2017

Re: When will I get connected? no email no date

Hi @mutty, I am truly sorry for the lack of updates you have received on your orders.

 

Thank you for taking my call, I have sent an email just highlighting our discussion today.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team