When will I get connected? no email no date

[#1]

I have made several attempts to contact you in regards to when my activation date for my broadband is, to no avail

I would like to to point out I am already paying for this service. After reading some of the posts on the customer forum I am concerned

that if I don't make an inquiry now I could be left waiting to be informed indefinitely, I choose your service because of your promise of customer satisfaction.

I have a child with a pacemaker,  I need the internet to be able to connect her pacemaker monitor with the hospital so it is a matter of urgency

that I have reliable internet service ASAP. Please could you inform me when this will be.

[#2]

Hi @mutty, I am truly sorry for the lack of updates you have received on your orders.

Thank you for taking my call, I have sent an email just highlighting our discussion today.