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When will I be bestowed with glorious broadband?

DarthGamer
Newbie
Posts: 3
Registered: ‎25-10-2017

When will I be bestowed with glorious broadband?

I’ve just received a text to say my home phone is activated. Great! But I’m wanting to know when can I plug in my router and get set to go on my adventure surfing the web?

It does say activated by 26th October am I correct to assume that’s by 00:01 of the 25th?

Cheers.
6 REPLIES 6
etdsaunders
Pro
Posts: 240
Thanks: 32
Fixes: 7
Registered: ‎21-02-2016

Re: When will I be bestowed with glorious broadband?

Being as it's obviously a fibre install, it'll be activated on the 26th as an engineer will need to carry out work at the cabinet.
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DarthGamer
Newbie
Posts: 3
Registered: ‎25-10-2017

Re: When will I be bestowed with glorious broadband?

Thank you very much. It’s just I’ve never been through such a lengthy process of obtaining broadband. I shall patiently wait until tomorrow.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: When will I be bestowed with glorious broadband?

Hi there, and welcome to the community forums.

It’s likely it does mean by the 26th 00:00:00 / 25th 23:59:59 so fingers crossed it activates tonight for you.

However, I’ll be happy to take a look into this tomorrow for you when I’m back in the office. Smiley
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DarthGamer
Newbie
Posts: 3
Registered: ‎25-10-2017

Re: When will I be bestowed with glorious broadband?

Thank you so much for the update I shall eagerly await your reply tomorrow morning. I knew I could count on you Gandalf helping us fellow hobbits in the Shire.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: When will I be bestowed with glorious broadband?

I knew I could count on you Gandalf helping us fellow hobbits in the Shire.

Always. Smiley

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From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: When will I be bestowed with glorious broadband?

I'm just following up here for you @DarthGamer

It looks like your account activated shortly after midnight last night Cheesy

Here's a nice picture of your connection so far:

 

Everything working as expected?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet