Why don't Plusnet take note? Repeated requests from customers to find/see an actual expiry date on their contract would not be required if PN were to make the information clear when logged into your account page. My driving licence and passport have clear expiry dates on them that I can see without having to phone DVLA or the Passport Agency to clarify when they expire. And I'm happy to suck back and take it on the chin if the information is presented with clarity on my account page, just tell me exactly where it is? No, I'm not asking for a ticket to be raised here and I'm not about to leave, well, I can't really as I've only recently rejoined and the penalty involved would make me throw up lol! I'm a happy customer!
It really isn't rocket science. Why not do something about it now instead of waiting for the day the Regulator forces you to do it? Surely PN staff must be fed up to the back teeth of being asked the same question multiple times? Customers come, customers go, providing a clear and transparent contract expiry date on their account page isn't going to make much difference either way.
