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When is my "fast" service going to get fast.

marcusk
Grafter
Posts: 44
Thanks: 2
Registered: ‎18-03-2013

When is my "fast" service going to get fast.

When is my "fast" service going to get fast.

The quality of this service has always been poor / slow. Is this ever going to actually change?

 

 

2 REPLIES
marcusk
Grafter
Posts: 44
Thanks: 2
Registered: ‎18-03-2013

Re: When is my "fast" service going to get fast.

Apparently my line is 16.9 mb - I'd love to actually get that one day on a sustained basis. On a good day I might hit 10mb for a while.

 

http://mybroadbandspeed.speedtestcustom.com/result/199de990-760a-11e8-97f3-fdc27601c729

Plusnet Help Team
Plusnet Help Team
Posts: 441
Thanks: 98
Fixes: 17
Registered: ‎22-01-2018

Re: When is my "fast" service going to get fast.

Hi @marcusk, sorry to hear you are experiencing an issue with your speed. I have a checked your connection and there definitely seems to be something out of place somewhere as we can see you are syncing below your estimates. Although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out.

 

I'd recommend starting with basic checks here: http://goo.gl/p2tpvL

 

And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:

https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

If the problem still persists please run a wired speed test while set up in your test socket, and if there is still an issue please report the issue here and let us know when you've completed it: https://goo.gl/T5OxaT. Sammy

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team