When is my line speed going to improve
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When is my line speed going to improve
13-02-2016 12:31 PM
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They have not, so I would appreciate in knowing when they will before i start seeking alternatives.
On a good day, off peak, after 2am for example, i might get close to 10mb - 5 or 6 is more typical with 0.5 upstream.
Why does the BT site state that they can guarantee 16Mb, still very poor, but a marked improvement over what I experience now?
Re: When is my line speed going to improve
13-02-2016 1:01 PM
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Best Effort Test
Download speed achieved during the test was - 3.7 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-18.13 Mbps .
Additional Information:
IP Profile for your line is - 18.13 Mbps
-------------------------
Upstream Test
Upload speed achieved during the test was - 3.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Re: When is my line speed going to improve
13-02-2016 1:18 PM
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Re: When is my line speed going to improve
13-02-2016 1:20 PM
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There's no speed estimate currently held on your account.
Current line speed:
7 Mb
Re: When is my line speed going to improve
13-02-2016 1:23 PM
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I suggest using Chat to get it changed to match your IP profile
Re: When is my line speed going to improve
13-02-2016 1:54 PM
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So, thanks Jim for the push, your assistance is greatly appreciated.
...and no thanks Plusnet for letting whatever you did go undone for so long until my patience finally expired and made some noise.
Doing me proud would be a proactive service....
Re: When is my line speed going to improve
13-02-2016 4:30 PM
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If you didn't make noise why should PN bother doing anything? From their point of view you were happy with what you'd paid for.
Quote from: marcusk ...and no thanks Plusnet for letting whatever you did go undone for so long until my patience finally expired and made some noise.
Re: When is my line speed going to improve
13-02-2016 4:37 PM
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Did I mishear the advert "We'll do you proud, well, so long as you complaint about not getting what you are paying for, otherwise we will keep our heads down and just take your money"
I'll be surprised, and horrified, if Plusnet agree with your view.
Re: When is my line speed going to improve
13-02-2016 4:53 PM
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No wonder why Plusnet removed the link to the Current Line Speed from the member centre.
Re: When is my line speed going to improve
13-02-2016 6:23 PM
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Proactive processes cost money and PN is a low cost ISP. If you want a proactive ISP you need to sign up with someone like AAISP and pay the premium. I've been with PN for nearly two years now - the last six months out of contract so I could leave any time. When things are working they are great value for money and the staff who visit these forums do a good job considering.
Quote from: marcusk I'll be surprised, and horrified, if Plusnet agree with your view.
But you shouldn't expect premium service levels when you're buying at the cheap end of the market
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