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When is my definite activation date?

NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

When is my definite activation date?

Hi,
So I recently placed an order for Fibre and I've been given 2 activation dates. 
The first one I received was - 13th November 2014
Second one I received was - 6th November 2014
Please can someone from Plusnet confirm which date is the correct one?
Only reason I ask is so that I can prepare everything for on the day (in case of any internet loss)
Thanks
-NE
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: When is my definite activation date?

Hi NorthEasterner,
I have responded to your PM Smiley
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: When is my definite activation date?

So its the early one.
many thanks Smiley
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 51
Fixes: 3
Registered: 25-09-2012

Re: When is my definite activation date?

I can confirm my fibre broadband went live today  Smiley
Thanks all for your help  Cool
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Gaffer
Community Gaffer
Posts: 17,648
Thanks: 641
Fixes: 162
Registered: 05-04-2007

Re: When is my definite activation date?

Excellent, sorry for the confusion about this previously but glad to see you're online.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff