When does Fibre go live
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When does Fibre go live
25-07-2016 7:01 PM
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Thanks,
Jon
Re: When does Fibre go live
25-07-2016 7:09 PM
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At that time engineer declared it a success story. On 22/7 got 15 mins of sub-2MB. Absolutely nothing since.. and no response from engineers when fault was formally raised.
So technically late on the 4th day after promised usable fibre broadband I have absolutely nothing. Just a hub continually flashing orange..
Re: When does Fibre go live
25-07-2016 8:06 PM
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Re: When does Fibre go live
26-07-2016 11:51 AM
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Sorry to hear of the issues, I've just looked and can see we've been told that we should have an update on the 28th. Hopefully you get online on fibre asap.
Re: When does Fibre go live
on 26-07-2016 12:14 PM - last edited on 26-07-2016 2:16 PM by Mav
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Hi
A very very good reason among many to cancel everything Plusnet. Let me explain...
Just been on with Plusnet... they tell me the following:-
1) it's not their fault its BT Outreach.
2) I got my service connected - the engineer said so. (even though only a brief connection was established - 9 hours after the engineer gave the OK)
3) For residential customers a 72-hour Service Lvel Agreement is in place - for me that ran out at 19:50 last night.
4) The issue has (just) been escalated - and 'should' be picked up by 8pm tonight (only should - as Plusnet has no control or influence over their supplier)
I now get this message from you...
5) 8pm tonight (26th july 2016) has now become a "we should have an update on the 28th July 2016". - so, that implies that you have given yourselves ANOTHER 72-hour window...
Overall, this is the most [-Censored-] service and set of excuses I have ever had from a broadband supplier. I thought BT was bad... well seen they own Plusnet.
... and I could say a lot more.
If this is the way companies manage and service a modern national infrastructure then we do not need a Brexit to ruin the country - we have companies that can run us into the ground a lot easier.
By the way... I know may way around exchanges, fibre technology and communications... and business and supply chain management. THIS AN OVERALL DIRE SERVICE/BUSINESS. My personal feeling is that the advertising is fraudulent.
Moderator's note by Mike (Mav) Avoidance of swear filter edited as per Forum rules
Re: When does Fibre go live
26-07-2016 12:32 PM
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Opps... Sorry...
Crossed wires on this post... Have been receiving so many contradictory communications this morning from Plusnet. But my comments mostly still stand. I am now also getting the same fob-offs , excuses, etc.. as many others are reporting on this board... In frustration I missed the origin of the post and took it to be another fob-off for me.
God, Plusnet... How can any company using a supplier (BT Outreach) allow that supplier to dictate terms. When my business deals with SLA breaches we are compensated by the supplier - is Plusnet???? If so, then way is some of that money not passed back to the customer for their inconvenience - just a though.
Re: When does Fibre go live
29-07-2016 2:53 PM
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Does fibre speed up in people's experience or is 40 ish the best I can expect?? Strangely enough getting 16mbps upload which I am pleased with as that's the upper estimate from BT wholesale.
Re: When does Fibre go live
29-07-2016 3:07 PM
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I'm getting someone to sort out the account on our system, ensuring it's on fibre and discounts are set etc.
Regarding the speeds, you are syncing just below the low end of the estimate range:
Estimates:
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Range(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||
VDSL Range A (Clean) | 60 | 45 | 16.3 | 10.5 | -- | Available | -- | -- |
Sync:
Description | GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 42.8 Mbps |
Upstream Speed | 15.8 Mbps |
Are you connected in to the master socket through a filter? Any noise on the phone line?
Re: When does Fibre go live
29-07-2016 3:25 PM
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Thanks for such a quick reply!! Be checked and I get 50 at the master socket so within tolerances. Must be poor internal wiring. Now to figure out how to make the router look tolerable in the hallway!!
Re: When does Fibre go live
29-07-2016 3:27 PM
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Glad that's helped! Hopefully you can find a way to make it look ok there.
Re: When does Fibre go live
29-07-2016 5:07 PM
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I'm assuming Plusnet don't sell/ can't get hold of the old Openreach VDSL modems?? Random I know but would suit my situation
Re: When does Fibre go live
29-07-2016 5:11 PM
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