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When Will I know the Upgrade is done

Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

When Will I know the Upgrade is done

My fibre extra upgrade was booked and an engineer confirmed for the 21 Jan, then I was told I should self install on the 21st which I did. After a couple of  days with poor speeds I was told my order was not complete, I was then told it would complete tomorrow......I am now at a loss as to what is actually going on!  My account shows I was upgraded on the 21st, my speeds are worse than they were on normal broadband!
When will I actually know that everything has been done - not really that impressed with the lack of communication so far!
Andy
10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: When Will I know the Upgrade is done

run this and report - ignore the speeds as it is the IP Profile we want to see http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do and also the current line speed - see my sig
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: When Will I know the Upgrade is done

Just run this - amazed as the line speed is faster than I have seen for ages! 
Download speedachieved during the test was - 20.93 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 19.31 Mbps
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: When Will I know the Upgrade is done

And this from the link in your sig .....if it helps....
Estimated line speed:
80Mb (This may vary between 21Mb and 21Mb)  - Checked on 2016-01-06 12:49:29
Current line speed:
19.3 Mb
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: When Will I know the Upgrade is done

everything seems to be up and running - the automatic system worked (eventually)
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: When Will I know the Upgrade is done

Thanks for your help - So has the upgrade completed - if so why are the line speeds so slow?
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: When Will I know the Upgrade is done

what was the forecast here http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput and you need to advise the upstream IP Profile to be absolutely sure
Community Veteran
Posts: 1,554
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: When Will I know the Upgrade is done

Have you got a VDSL router/modem? If so, have you done a disconnect at anytime since the 21st?
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: When Will I know the Upgrade is done

From what I can see you're not on Fibre yet as the orders not due to complete until the 3rd of February.
You're still on ADSL2+ at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: When Will I know the Upgrade is done

Matthew thanks ,  why does this date change every time in have contact with you guys, it's been 21st then 26 th now it's changed again to next month?
Fatboypirate
Dabbler
Posts: 10
Registered: 25-01-2016

Re: When Will I know the Upgrade is done

Is anyone from PN able to tell me what the link:censored is going on with this
My account  shows as upgraded and complete, I have dates of 21/1, 26/1 and now 3/2 and then  Matthew as above  telling me I have not been upgraded , online chat told me a few days ago to try a reset on my Hub One and my speeds will go up,  I have waited in again today for an Engineer and so far nobody has called.
This is [Censored] poor  - I was told when I booked this it will happen on 21 Jan  now all I get is lots of various bits of information , all different!!
[Moderator's note by Mike (Mav) Avoidance of swear filter edited as per forum rule.