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Whats the point of Wifi if its not giving you good speeds

oatesm
Dabbler
Posts: 21
Thanks: 2
Registered: 01-09-2017

Whats the point of Wifi if its not giving you good speeds

Been with plusnet for a month now and had nothing but trouble. Poor Wifi connection even on wired catch-up tv starts to buffer. Checks have been done and connectivity seems to be ok for a day or so then drops again. I want to cancel my subscription without penalty due to not being supplied with a service I am paying for
6 REPLIES
notmyname
Rising Star
Posts: 75
Thanks: 18
Registered: 20-03-2016

Re: Whats the point of Wifi if its not giving you good speeds

The sad fact is, you're not paying for "WiFi". You're paying for a broadband connection, which Plusnet are supplying.

Unlike with Sky, you are free to use your own router with a more powerful antenna should you wish.
liane14
Dabbler
Posts: 19
Thanks: 1
Registered: 22-06-2017

Re: Whats the point of Wifi if its not giving you good speeds

As above.

WiFi is not a god given right as you're paying for an internet connection to the hub. I'd recommend a powerline adapter or wire in a second hub to use as a slave (or two like i did) and that'll enhance things.

 Alternatively look at buying a longer adsl cable and relocate to the hub if its not in a central point or is in a place where there is interference. Retentions((for any company for that matter) would never let you walk for free just because wifi signal/range is poor as it cannot be guaranteed with it being a radio frequency. 

oatesm
Dabbler
Posts: 21
Thanks: 2
Registered: 01-09-2017

Re: Whats the point of Wifi if its not giving you good speeds

Ill try a new router.

Can you suggest a good one.

Still getting buffering issues via wired connection so i suspect this must be a poor broadband connection.

Customer services asked me to check connection speed via their BTW test site. i have been and find that the speed fluctuates. Ive been told that i will get a minimum of 42mb but its nothing near that speed.

rongtw
Seasoned Hero
Posts: 6,966
Thanks: 1,527
Fixes: 12
Registered: 01-12-2010

Re: Whats the point of Wifi if its not giving you good speeds

what does it say here when you put your phone number in ? http://dslchecker.bt.com/

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oatesm
Dabbler
Posts: 21
Thanks: 2
Registered: 01-09-2017

Re: Whats the point of Wifi if its not giving you good speeds

Ive attached a picture of the reading

oatesm
Dabbler
Posts: 21
Thanks: 2
Registered: 01-09-2017

Re: Whats the point of Wifi if its not giving you good speeds