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What's up with my IP Profile?

RedLemon
Newbie
Posts: 3
Registered: ‎13-12-2013

What's up with my IP Profile?

After returning home from holiday, found my BB speed was very low. measured at approx 7Mbps down. It's normally a "meh" 21Mbps. I did the BT Further Diagnostics and saw my IP Profile had dropped to 7.1 Mbps. It was 25 odd last time I looked.

 

I spoke too Plusnet who ran tests and said line should be capable of 41.Mbps. PN said they would reset “something” and to reboot the router in half an hour. I did that and tested at 1.4Mbps. Further Diagnostics reports IP Profile now 7.7Mbps

Retests - 7.38 and 7.4  down, so not exactly the performance gain I was looking for.

 

Plusnet customer support say to retest over 72 hours with filter in test socket. Predictably, this makes no difference, at least initially.

 

Can anyone tell me what's going on, and what is the fastest way of sorting the issue?

TIA

2 REPLIES
Community Veteran
Posts: 1,639
Thanks: 298
Fixes: 35
Registered: ‎13-08-2015

Re: What's up with my IP Profile?

How is your phone line - dial 17070 option 2 from a corded phone?

Plusnet Help Team
Plusnet Help Team
Posts: 6,129
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: What's up with my IP Profile?

Sorry to hear your speeds have dropped.

Our tests have found a external fault which we've raised to our suppliers.

We'll update you when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team