What’s happening with my broadband order?

[#1]

It’s now twenty days since I placed my order for phone line and broadband and I’ve heard nothing. I got an initial email saying welcome then silence. No router, no date given, just silence. I’m seriously considering cancelling.

[#2]

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@Elsadog wrote:

It’s now twenty days since I placed my order for phone line and broadband and I’ve heard nothing. I got an initial email saying welcome. I’m seriously considering cancelling.

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Welcome to the forum.

The bad.news is that you have only 14 days from Plusnet accepting your order if you want to cancel without penalties. I know it's grossly unreasonable but that's what the contract says. I would love to see such an unfair contract clause tested in court!

[#3]

Hi @Elsadog

Thank you for getting in touch and I am really sorry that you have haven't had an update to your order.

I have had a look through your account and responded through a ticket here

If you have any further questions feel free to get in touch.

[#4]

After a month my telephone was switched over today. However, eight hours later and still no broadband. I really can’t think how I could possibly recommend Plusnet to anyone. Telephone help says minimum one hour wait. Not very good is it?

[#5]

Apologies for the delayed response.

From what I can see everything is in order now and you're online.

Let us know if there's anything else we can help with