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What is going on,speed drop all of a sudden

jockwav
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Posts: 651
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Registered: 01-08-2011

What is going on,speed drop all of a sudden

http://beta.speedtest.net/results?sh=83f6e1630da265896e2a01304fb24de4

I am now paying about £9 more on my bills, now  my discount has ended & my speed has dropped?.

https://www.flickr.com/photos/james_bingham/
21 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
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Registered: 01-01-2012

Re: What is going on,speed drop all of a sudden

That result looks fine to me.

Do you mean your upload has dropped?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jockwav
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Registered: 01-08-2011

Re: What is going on,speed drop all of a sudden

It is showing last night that my d/load speed dropped by a mile,it is okay this morning though,weird.

But since the start of this year my PN router has been running for around 21 days at most then when i check it again it has re-connected.

I don,t think it should be doing that.

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
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Registered: 01-01-2012

Re: What is going on,speed drop all of a sudden

Woops was looking at the wrong side Lips are sealed

There was a outage in Edinburgh yesterday morning which will most likely have caused issues.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jockwav
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Posts: 651
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Registered: 01-08-2011

Re: What is going on,speed drop all of a sudden

Ok,but what is causing the PN router to run for 2 or 3 weeks then the next time i go into setting it shows it has re-connected again.

 

 
Internet  

View more...
       
Link Status: IPv4 connected
  IPv6 disconnected
Type: PPPoE
Uptime: 0 days, 12:22:47
IPv4 Address: 87.113.196.24
Data Transferred (Sent/Received) [MB/GB]: 509.57 / 2.55
https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
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Registered: 01-01-2012

Re: What is going on,speed drop all of a sudden

Depending on the time it could be due to maintenance or a outage.

A drop every 2 or 3 weeks isn't something we could investigate I'm afraid.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jockwav
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Posts: 651
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Registered: 01-08-2011

Re: What is going on,speed drop all of a sudden

So it couldn,t be a faulty router then.

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
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Re: What is going on,speed drop all of a sudden

It could be but there's numerous potential causes for a single drop.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jockwav
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Re: What is going on,speed drop all of a sudden

Well as i said it has been happening since the start of this year every few weeks,so not just a one off.

https://www.flickr.com/photos/james_bingham/
jockwav
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Re: What is going on,speed drop all of a sudden

So,PN are not prepared to do anything,is that the end result?Shocked

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
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Re: What is going on,speed drop all of a sudden

I'm not saying we aren't willing to do anything but trying to investigate a drop every 2 or 3 weeks isn't simple I'm afraid and as I mentioned depending on the cause it could be something we can't resolve.

As the graph below shows bar the outage yesterday morning your connection is quite stable with the only drops occurring in the early hours which is when maintenance is normally carried out.

image14670243879937

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 Matthew Wheeler
 Plusnet Help Team
jockwav
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Re: What is going on,speed drop all of a sudden

Ok cheers for that Mathew,but now i am paying £46.47 for my package i think it is time to have a serious look around at other providers.Sad

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
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Re: What is going on,speed drop all of a sudden

Have you called us on 0800 013 2632 to see what we can offer?

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 Matthew Wheeler
 Plusnet Help Team
jockwav
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Re: What is going on,speed drop all of a sudden

I have tried the customer options team,no joy

https://www.flickr.com/photos/james_bingham/
Plusnet Help Team
Plusnet Help Team
Posts: 4,781
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Re: What is going on,speed drop all of a sudden

They weren't able to offer you a deal?

From looking at your account nobody from our Customer Options Team has looked at your account.

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 Matthew Wheeler
 Plusnet Help Team