What is going on,speed drop all of a sudden
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- Re: What is going on,speed drop all of a sudden
What is going on,speed drop all of a sudden
26-06-2016 9:12 PM - edited 26-06-2016 9:15 PM
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http://beta.speedtest.net/results?sh=83f6e1630da265896e2a01304fb24de4
I am now paying about £9 more on my bills, now my discount has ended & my speed has dropped?.
Re: What is going on,speed drop all of a sudden
27-06-2016 9:07 AM
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Re: What is going on,speed drop all of a sudden
27-06-2016 9:37 AM
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It is showing last night that my d/load speed dropped by a mile,it is okay this morning though,weird.
But since the start of this year my PN router has been running for around 21 days at most then when i check it again it has re-connected.
I don,t think it should be doing that.
Re: What is going on,speed drop all of a sudden
27-06-2016 9:41 AM
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Re: What is going on,speed drop all of a sudden
27-06-2016 9:48 AM - edited 27-06-2016 9:54 AM
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Ok,but what is causing the PN router to run for 2 or 3 weeks then the next time i go into setting it shows it has re-connected again.
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Re: What is going on,speed drop all of a sudden
27-06-2016 10:29 AM
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Re: What is going on,speed drop all of a sudden
27-06-2016 10:40 AM
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So it couldn,t be a faulty router then.
Re: What is going on,speed drop all of a sudden
27-06-2016 10:46 AM
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Re: What is going on,speed drop all of a sudden
27-06-2016 10:59 AM - edited 27-06-2016 11:00 AM
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Well as i said it has been happening since the start of this year every few weeks,so not just a one off.
Re: What is going on,speed drop all of a sudden
27-06-2016 11:42 AM
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So,PN are not prepared to do anything,is that the end result?
Re: What is going on,speed drop all of a sudden
27-06-2016 11:48 AM
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I'm not saying we aren't willing to do anything but trying to investigate a drop every 2 or 3 weeks isn't simple I'm afraid and as I mentioned depending on the cause it could be something we can't resolve.
As the graph below shows bar the outage yesterday morning your connection is quite stable with the only drops occurring in the early hours which is when maintenance is normally carried out.
Re: What is going on,speed drop all of a sudden
27-06-2016 11:54 AM
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Ok cheers for that Mathew,but now i am paying £46.47 for my package i think it is time to have a serious look around at other providers.
Re: What is going on,speed drop all of a sudden
27-06-2016 11:58 AM
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Re: What is going on,speed drop all of a sudden
27-06-2016 12:06 PM
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I have tried the customer options team,no joy
Re: What is going on,speed drop all of a sudden
27-06-2016 12:26 PM
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- Re: What is going on,speed drop all of a sudden