What is going on,speed drop all of a sudden

[#1]

http://beta.speedtest.net/results?sh=83f6e1630da265896e2a01304fb24de4

I am now paying about £9 more on my bills, now  my discount has ended & my speed has dropped?.

[#2]

That result looks fine to me.

Do you mean your upload has dropped?

[#3]

It is showing last night that my d/load speed dropped by a mile,it is okay this morning though,weird.

But since the start of this year my PN router has been running for around 21 days at most then when i check it again it has re-connected.

I don,t think it should be doing that.

[#4]

Woops was looking at the wrong side

There was a outage in Edinburgh yesterday morning which will most likely have caused issues.

[#5]

Ok,but what is causing the PN router to run for 2 or 3 weeks then the next time i go into setting it shows it has re-connected again.

Internet

View more...         Link Status: IPv4 connected   IPv6 disconnected Type: PPPoE Uptime: 0 days, 12:22:47 IPv4 Address: 87.113.196.24 Data Transferred (Sent/Received) [MB/GB]: 509.57 / 2.55

[#6]

Depending on the time it could be due to maintenance or a outage.

A drop every 2 or 3 weeks isn't something we could investigate I'm afraid.

[#7]

So it couldn,t be a faulty router then.

[#8]

It could be but there's numerous potential causes for a single drop.

[#9]

Well as i said it has been happening since the start of this year every few weeks,so not just a one off.

[#10]

So,PN are not prepared to do anything,is that the end result?

[#11]

I'm not saying we aren't willing to do anything but trying to investigate a drop every 2 or 3 weeks isn't simple I'm afraid and as I mentioned depending on the cause it could be something we can't resolve.

As the graph below shows bar the outage yesterday morning your connection is quite stable with the only drops occurring in the early hours which is when maintenance is normally carried out.

[#12]

Ok cheers for that Mathew,but now i am paying £46.47 for my package i think it is time to have a serious look around at other providers.

[#13]

Have you called us on 0800 013 2632 to see what we can offer?

[#14]

I have tried the customer options team,no joy

[#15]

They weren't able to offer you a deal?

From looking at your account nobody from our Customer Options Team has looked at your account.