What is considered an acceptable amount of connection drops?
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What is considered an acceptable amount of connection drops?
04-02-2021 6:09 PM
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So I had an issue with no dial tone and 5-6+ connection drops a day last week.
After an engineer came out and spent an hour tracking down the fault, the dial tone was back but I'm noticing around 1 connection drop at random times a day still. I get a red light on my router, and it takes about a minute to reconnect.
Also I'm noticing that the connection seems more sluggish at times, in terms of clicking a link and it sometimes taking a few seconds to go there. It seemed a lot faster before.
Is this the kind of thing that just takes a few days to go back to normal, is there some tweek plusnet could do to make it more stable or could it still be a fault?
Re: What is considered an acceptable amount of connection drops?
04-02-2021 11:10 PM
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Generally I believe the tolerance is 3 drops in 24 hours or 6 drops in 72 hours but as far as I’m aware it’s more of a guideline. Sounds like you’ve still got a line fault.
Do you have an open fault ticket still? Raise one at faults.plus.net if you don’t though.
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