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What has Happened to Plusnet Support ??

Glennk
Newbie
Posts: 4
Registered: ‎22-05-2020

What has Happened to Plusnet Support ??

Hi There, is this the official Plusnet website ? Am I in the right place for support ?

Over a week ago now I made a post about my Broadband speeds being horrendous. I was given a link that didn't work and had to find a way of contacting Plusnet myself. 

After registering an issue (Ithink) It said I would receive a phone call within 48 hours. its now over a week late and Ive had no contact at all.

I realise we are in difficult times, but I had rather hoped for a little bit more support from a company winning awards for that support. Even just a phone call to say its in hand but will be x amount of time as we have a backlog. Any contact at all would be nice.

The current situation is I have download speeds of roughly 10 and uploads of 0.5. Obviously this is not the speeds that are in the contract. I know times are difficult, but just a hello, and we are willing to help would be really really appreciated.

1 REPLY 1
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: What has Happened to Plusnet Support ??

No this a customer forum;
their www, which you could have found by googling-
https://www.plus.net/

PN staff will sometimes respond on here, or be prepared to wait on
phone for Cust. Service.