cancel
Showing results for 
Search instead for 
Did you mean: 

What exactly happens during a fibre appointment?

FIXED
atticgirl
Newbie
Posts: 1
Registered: ‎16-05-2018

What exactly happens during a fibre appointment?

Hi

I've just ordered fibre broadband and have been sent a text with an appointment day and time. 

Does this mean an engineer will be coming to install something? 

Will this involve any structural work? 

 

Sorry if these seem like dumb questions but I live in rented accommodation and will need permission if anything is being altered in any way. 

 

Many thanks 

Tags (1)
3 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,992
Thanks: 848
Fixes: 67
Registered: ‎30-06-2016

Re: What exactly happens during a fibre appointment?

If you have a working telephone line you would not normally need an appointment. This suggests that there is a problem with respect to your line so you need to either wait for a Plusnet staffer to come along or contact Plusnet by phone or live chat to find out why you need this appointment and what work is required.

Superuser
Superuser
Posts: 6,951
Thanks: 989
Fixes: 60
Registered: ‎30-07-2007

Re: What exactly happens during a fibre appointment?

Fibre (FTTC) installations still have an 'appointment' I believe, although it's just for the engineer to do the work at the cabinet. No access or work at the property is required.

Plusnet Help Team
Plusnet Help Team
Posts: 6,113
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: What exactly happens during a fibre appointment?

Fix

Hi there.

It's just a error on some of the wording.

The work is done externally at the cabinet so they don't need access to your property.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team