What does this email mean?

[#1]

I got a text today to say that my router had been posted, then later got an email saying the following, can anyone please tell me what it means?:

Dear Mr, We have received an update on your order we will provide detail shortly **INTERNAL** The following KCI message has been received from our suppliers: Warning:5796:Appointment is not required on the order,Informational:5815:Order Status Update - Delayed
Kind regards, Plusnet Support

I haven't asked for any cancellation or delay, so not sure what could have happened? Many thanks for any help.

[#2 · Accepted solution]

We've been advised that no engineer visit to your premises is required for the installation now, so the engineer will activate the service remotely.

[#3]

Thanks for the clarification Chris. Much appreciated.

[#4]

No problem at all, hope all goes well.