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What does this email mean?

FIXED
RedGB79
Newbie
Posts: 2
Registered: 13-02-2017

What does this email mean?

I got a text today to say that my router had been posted, then later got an email saying the following, can anyone please tell me what it means?:

Dear Mr, We have received an update on your order we will provide detail shortly **INTERNAL** The following KCI message has been received from our suppliers: Warning:5796:Appointment is not required on the order,Informational:5815:Order Status Update - Delayed
Kind regards, Plusnet Support

I haven't asked for any cancellation or delay, so not sure what could have happened? Many thanks for any help.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: What does this email mean?

Fix

We've been advised that no engineer visit to your premises is required for the installation now, so the engineer will activate the service remotely.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
RedGB79
Newbie
Posts: 2
Registered: 13-02-2017

Re: What does this email mean?

Thanks for the clarification Chris. Much appreciated.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: What does this email mean?

No problem at all, hope all goes well.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff