What could have happened to my fibre broadband
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What could have happened to my fibre broadband
16-07-2015 11:25 AM
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Unfortunately product was 40/2 not 80/20 as it should have been
Used Live Chat to get it corrected - should have been on 80/20 - modified order submitted which should change within 24 hours
Next morning 10th July - no internet just the BT wholesale IP address
Phone in and reported problem which was sent to the faults team
By Monday 13th no action so phoned in again (got through with no delay) and agent escalated it to the manager and arranged for faults to call in the afternoon
Faults called as promised and appointment arranged for this morning.
Faults engineer also advised that the DSLAM wasn't responding at all
At intervals checked to see if disconnect/reconnect would work and it didn't
Tried finally late Wednesday afternoon 15th July and was surprised to find that it connected to Plusnet
Engineer arrived this morning and disconnected the modem and connected his equipment - information from BT was that the line was still in sync.
Off to the cab for nearly an hour - returned and advised that the card had locked up
Reset it and all working except that the sync speed is now only just over 40Mb/s with a lot of interleaving
Note he changed the ECI modem for a Huawei unit
Estimated speeds are as picture
Re: What could have happened to my fibre broadband
16-07-2015 12:34 PM
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I realise this might not be a preferred option since it is a brand new modem you just got. High interleaving is usually in response to errors on the line. Not sure if this is just DLM dropping the IP profile in response to frequent connections/disconnections.
There are people on this forum a lot more knowledgeable about this stuff than me, but thought it worth mentioning about getting access to the stats.
Best of luck.
Re: What could have happened to my fibre broadband
16-07-2015 12:41 PM
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Re: What could have happened to my fibre broadband
16-07-2015 12:58 PM
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I won't be unlocking it but I will be installing my Billion 8800nl
Re: What could have happened to my fibre broadband
16-07-2015 1:26 PM
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Re: What could have happened to my fibre broadband
16-07-2015 1:42 PM
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Download this tool, to make this whole process easier. (yes it works on the 8800nl)
http://www.freewarefiles.com/HG612-Modem-Stats_program_84567.html
Re: What could have happened to my fibre broadband
16-07-2015 1:55 PM
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Will start monitoring later if I need to
Re: What could have happened to my fibre broadband
16-07-2015 2:27 PM
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Re: What could have happened to my fibre broadband
16-07-2015 3:08 PM
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Re: What could have happened to my fibre broadband
16-07-2015 5:22 PM
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That looks like interleaving being turned on (connection speed drops by that sort of amount), and turned off when the line has looked stable for a while. Connection speed jumps again.
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