What are the early termination fees?
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What are the early termination fees?
28-09-2015 10:15 AM
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I have been with PlusNet since '09. For the last two years I was on the Fibre Unlimited service getting a decent 40 meg down and around 15 up. We then moved into an area without fibre around 4 months ago. I was told by PN when I put my house move through that I would be able to get back on Fibre as soon as it was available in my new area. Knowing that the area was due to be upgraded in Sep I agreed to a new two year contract and bit the bullet.
I currently enjoy less than 1mbps on my ADSL line so was over the moon when BT started accepting Fibre orders on our cabinet a week ago. I put my order through and was puzzled to see that the package I enjoyed at my old house only a few months ago was gone, replaced by a package that caps the upload at ADSL levels.
If I had known this would be the case when I moved I would not have agreed to a new contract. I was not told that the Fibre packages were being neutered.
I worry that leaving may be complex as I have an upgrade in progress but I would like to know the cost involved.
Sorry about the ranting on the forum. I don't enjoy it. Hence why I just want to cash in my chips and go elsewhere (if I can afford it). Sick of complaining.
Re: What are the early termination fees?
28-09-2015 10:40 AM
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Re: What are the early termination fees?
28-09-2015 11:06 AM
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As my Low Speed is below 40 I am unable to get the 80/20 package. So although my line can possibly do 56 down, 11 up I will be capped to 40 down and 2 up.
Re: What are the early termination fees?
28-09-2015 4:11 PM
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Order placed with Sky broadband. 92 pounds to get out of my plusnet contract. Sky have offered me 40 meg down and 10 up.
And so ends 6 years of custom.
Ciao!
To be fair everyone I dealt with at PN was nice and as helpful as they could be. It's just a shame that decisions higher up have effected the quality of the service in recent times
Re: What are the early termination fees?
28-09-2015 4:36 PM
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Quote from: warpkid Attached.
As my Low Speed is below 40 I am unable to get the 80/20 package. So although my line can possibly do 56 down, 11 up I will be capped to 40 down and 2 up.
Whilst that is true if you go by conventional means if you had asked on the forum for one of the CRT to take a look they would have been able to override the system and put you on the 80/20 manually as long as the top of the Estimate range was over 40Mb which yours clearly is.
anyway it doesn't matter now as you have chosen to go else where, I wish you luck with Sky.
Re: What are the early termination fees?
28-09-2015 5:24 PM
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I tweeted support yesterday and asked again about it and they said it was impossible.
I did try
Re: What are the early termination fees?
28-09-2015 6:41 PM
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As i Said previously i wish you good luck with Sky hopefully you get the service both connection wise and CS wise that your looking for.
Re: What are the early termination fees?
28-09-2015 7:48 PM
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The fact is Plusnet shouldn't be able to choose the products available to people, I can't help feeling like this new system is a way of diverting custom, it certainly doesn't make sense to offer a crap entry level product and then say "no you can't have the upper class product" ... "your not worthy"
Anyway, the OP made the right choice getting away from two evils and I wish them look.
Re: What are the early termination fees?
29-09-2015 11:56 AM
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I did get a reply from an elusive member of the PN team but then he didn't follow up.
It's costing me almost 100 quid to get out of contract and no doubt weeks of downtime and hassle but unless customers vote against these stupid packages and policies nothing will change.
The only option available to me was to either wait and hope one day someone would upgrade me on PN if I moaned enough, or go elsewhere.
Re: What are the early termination fees?
29-09-2015 11:58 AM
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Was a bit weird really. If he had offered to upgrade me to 80 / 20 at that point I would have said yes.
Re: What are the early termination fees?
29-09-2015 12:44 PM
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If it was just a mistake then it would of been sorted by now but it does seem that isn't the case...
Could I ask if you plan to pay the early termination charges or are you going to contest them?
Re: What are the early termination fees?
29-09-2015 12:51 PM
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I'm sure legally I would have no position to ask for money back.
I just want to get Fibre sorted and as soon as possible and for the best speeds my line can do. Just a shame its such hard work!
Re: What are the early termination fees?
29-09-2015 12:58 PM
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- Re: What are the early termination fees?