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Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination

jamessc
Rising Star
Posts: 72
Thanks: 34
Registered: 12-01-2017

Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination

Router upgrade, with 'guaranteed' speed increase of more than double the pathetic and disgraceful excuse for service I've endured until now - the reality...?

A shiny new router and NO OTHER DIFFERENCE WHATSOEVER.

http://beta.speedtest.net/result/6651699057.png

 

 

Beyond a joke, and now we have the inexcusable and preposterous 1 hour wait for 'service' on the phone.

 

This company has, without a doubt, the most disgraceful and pathetic excuse for customer service in the Uk to date.

 

A sad, unfunny joke.

15 REPLIES
Twoterriers
Grafter
Posts: 43
Thanks: 6
Fixes: 1
Registered: 20-03-2017

Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination

Same here. Though this time the router is lit up blue I've no fibre connection at all. Using my phone data right now. Had an engineer in 9 days ago and still waiting for a report back from that !! Just dire right now.
Lynda~
"Children are for people who can't have dogs"
Fulano
Hooked
Posts: 5
Thanks: 1
Registered: 21-09-2017

Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination

I've been waiting for broadband for nearly TWO months. 

Had already two engineers from Openreach visiting and a second router received.

 

This company is a disgrace. 

 

jamessc
Rising Star
Posts: 72
Thanks: 34
Registered: 12-01-2017

Here we go again...

Service dropping out, yet again, for no apparent reason, on a daily basis.

 

And likely an hour's wait on the phone to report it.

 

What an absolute joke.

jamessc
Rising Star
Posts: 72
Thanks: 34
Registered: 12-01-2017

Re: Here we go again...

And AGAIN [-Censored-], WTAF is going on?!?!?!?

Superuser
Superuser
Posts: 10,148
Thanks: 1,665
Fixes: 19
Registered: 22-08-2007

Re: Here we go again...

Moderator
Moderator
Posts: 16,787
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Registered: 06-04-2007

Re: Here we go again...

Moderator's note:

Threads merged to keep support in one place.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Twoterriers
Grafter
Posts: 43
Thanks: 6
Fixes: 1
Registered: 20-03-2017

Re: Here we go again...

It's started dropping on and off here again as well. They have visited 4 or 5 times now, I've tried a different router, then they moved me to another local server and stuff I didn't understand but it fixed it for a month or so now back to dropouts.

Just happy I only need to wait this out till March now.

Lynda~

"Children are for people who can't have dogs"
bluewhale
Rising Star
Posts: 883
Thanks: 15
Registered: 30-07-2007

Re: Here we go again...

if you have access to an old openreach modem ( freecycle? ) and are not using one now might be worth giving it a try...

Dogbot
Newbie
Posts: 4
Thanks: 3
Registered: 01-12-2017

Re: Here we go again...


jamessc wrote:

Service dropping out, yet again, for no apparent reason, on a daily basis.

 

And likely an hour's wait on the phone to report it.

 

What an absolute joke.


Wow!

Only Daily?

Mine drops out HOURLY

It seems that PN won't admit that they have a problem Sad

As usual, it is ALWAYS the customer's fault

A big part of the problem (from research) appears to be with the Hub One and it's handshake with Huawei equipped cabs

But a big question is WHY THE HELL SHOULD IT BE ME, THE END USER AND A PAYING CUSTOMER, THAT HAS TO RESEARCH THE PROB IN THE FIRST PLACE?

 GRRRRR!

Twoterriers
Grafter
Posts: 43
Thanks: 6
Fixes: 1
Registered: 20-03-2017

Re: Here we go again...

Thanks bluewhale but I haven't and no money to buy once since I'm paying through the nose to watch this router flash red at me !!
"Children are for people who can't have dogs"
bluewhale
Rising Star
Posts: 883
Thanks: 15
Registered: 30-07-2007

Re: Here we go again...

@Twoterriers yepi'm in sam situation, managed to borrow one. i've posted on freecycle/freegle in the hope of getting one. i've also heard that sometimes the openreach people carry old ones, so if you see one of the vans about might be worth an ask. mad this isn't it...

Twoterriers
Grafter
Posts: 43
Thanks: 6
Fixes: 1
Registered: 20-03-2017

Re: Here we go again...

And maddening too. I am free of my contract come March so will be on my toes, anyway. It's too much money when it doesn't prove fit for the job.
"Children are for people who can't have dogs"
Plusnet Help Team
Plusnet Help Team
Posts: 110
Thanks: 29
Fixes: 9
Registered: 24-04-2017

Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination

Hi James, sorry to hear you're connection issues are still ongoing. I've check your account to see you current have an open fault therefore I have tested your connection and line and updated your fault accordingly with a check I'd like you to try your side.
The fault ticket with the update can be accessed here.
Let us know how it goes.

Regards,

 Ben Devine
 Plusnet Help Team
jamessc
Rising Star
Posts: 72
Thanks: 34
Registered: 12-01-2017

Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination

Yes, I replied straight away.

 

The problem is still recurring, and has not been solved?

 

Please check the line again and get back to me asap.

 

Thanks