Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination
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- Here we go again...
Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination
24-09-2017 7:45 PM
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Router upgrade, with 'guaranteed' speed increase of more than double the pathetic and disgraceful excuse for service I've endured until now - the reality...?
A shiny new router and NO OTHER DIFFERENCE WHATSOEVER.
http://beta.speedtest.net/result/6651699057.png
Beyond a joke, and now we have the inexcusable and preposterous 1 hour wait for 'service' on the phone.
This company has, without a doubt, the most disgraceful and pathetic excuse for customer service in the Uk to date.
A sad, unfunny joke.
Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination
24-09-2017 10:01 PM
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Lynda~
Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination
25-09-2017 12:19 PM
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I've been waiting for broadband for nearly TWO months.
Had already two engineers from Openreach visiting and a second router received.
This company is a disgrace.
Here we go again...
30-11-2017 9:19 PM
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Service dropping out, yet again, for no apparent reason, on a daily basis.
And likely an hour's wait on the phone to report it.
What an absolute joke.
Re: Here we go again...
30-11-2017 9:57 PM
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And AGAIN [-Censored-], WTAF is going on?!?!?!?
Re: Here we go again...
30-11-2017 10:09 PM
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You could just try using the broadband trouble shooter to report a fault https://www.plus.net/apps/kbdfaults
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Here we go again...
30-11-2017 10:16 PM
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Moderator's note:
Threads merged to keep support in one place.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Here we go again...
01-12-2017 2:30 PM
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It's started dropping on and off here again as well. They have visited 4 or 5 times now, I've tried a different router, then they moved me to another local server and stuff I didn't understand but it fixed it for a month or so now back to dropouts.
Just happy I only need to wait this out till March now.
Lynda~
Re: Here we go again...
01-12-2017 4:35 PM
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if you have access to an old openreach modem ( freecycle? ) and are not using one now might be worth giving it a try...
Re: Here we go again...
01-12-2017 10:29 PM
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@jamessc wrote:Service dropping out, yet again, for no apparent reason, on a daily basis.
And likely an hour's wait on the phone to report it.
What an absolute joke.
Wow!
Only Daily?
Mine drops out HOURLY
It seems that PN won't admit that they have a problem
As usual, it is ALWAYS the customer's fault
A big part of the problem (from research) appears to be with the Hub One and it's handshake with Huawei equipped cabs
But a big question is WHY THE HELL SHOULD IT BE ME, THE END USER AND A PAYING CUSTOMER, THAT HAS TO RESEARCH THE PROB IN THE FIRST PLACE?
GRRRRR!
Re: Here we go again...
05-12-2017 6:50 AM
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Re: Here we go again...
05-12-2017 10:05 AM
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@Twoterriers yepi'm in sam situation, managed to borrow one. i've posted on freecycle/freegle in the hope of getting one. i've also heard that sometimes the openreach people carry old ones, so if you see one of the vans about might be worth an ask. mad this isn't it...
Re: Here we go again...
05-12-2017 12:17 PM
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Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination
06-12-2017 12:15 PM
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Hi James, sorry to hear you're connection issues are still ongoing. I've check your account to see you current have an open fault therefore I have tested your connection and line and updated your fault accordingly with a check I'd like you to try your side.
The fault ticket with the update can be accessed here.
Let us know how it goes.
Regards,
Re: Well well, what a 'surprise'... Plusnet fail again, what an absolute abomination
09-12-2017 5:50 PM
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Yes, I replied straight away.
The problem is still recurring, and has not been solved?
Please check the line again and get back to me asap.
Thanks
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