Welcome increase
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Welcome increase
Welcome increase
11-10-2015 8:41 AM
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When I was upgraded to fibre the BT engineers did what they could to increase my speed as it was below the estimate. No success, and for about a year I have had about 17Mbps down and 2 Mbps up.
My next door neighbour, we share the pavement connection box, has recently upgraded to fibre with BT Infinity and my connection has now jumped to 28Mbps down 4Mbps up.
Coincidence ?
Re: Welcome increase
Re: Welcome increase
11-10-2015 9:45 AM
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Re: Welcome increase
Re: Welcome increase
11-10-2015 1:19 PM
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He complained to BT that he wasn't getting the advertised speed and they seem to have responded more proactively to his complaint. When I complained they did look but put it down to degrading alluminium cable so nothing they could do.
Re: Welcome increase
Re: Welcome increase
12-10-2015 11:35 AM
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If your neighbour was with AAISP I could believe more pressure being put on the engineers (or at least AAISP doesn't take to being fobbed off so might just book another engineer) but if your neighbour is with BT Infinity then 'pot luck' is all I can suggest.
Quote from: Kremmen He complained to BT that he wasn't getting the advertised speed and they seem to have responded more proactively to his complaint.
What does puzzle me though is how work on your neighbour's line can improve yours. There's not all that much in common between the two. Perhaps the junction box was partially flooded (I've had that myself) or maybe a fault in the cabinet that required several lines to be reconnected.
Whatever the reason I don't think there's any need to be particularly suspicious about it. Just be happy

Re: Welcome increase
Re: Welcome increase
12-10-2015 11:54 AM
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Quote from: Kremmen He complained to BT that he wasn't getting the advertised speed and they seem to have responded more proactively to his complaint. When I complained they did look but put it down to degrading alluminium cable so nothing they could do.
Seems to confirm that for Plusnet users, Plusnet being part of the BT group is a disadvantage as they won't kick up a fuss to the same extent as other ISPs.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£13/month) Mobile: iD mobile (£4/month) |
Re: Welcome increase
Re: Welcome increase
12-10-2015 2:21 PM
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I'd be amazed if someone got Openreach to do that though.
Quote from: spoon Shared cable from CAB to pavement box swapped from aluminium to copper?
Surely they'd need to replace the entire cable bundle serving that property. That would mean disconnecting and reconnecting the entire street at both ends and of course there's the cost of blowing the cable (if they can blow copper bundles) and the cable itself.
It would explain the improvement at least in principal but surely would cost tens of thousands of pounds.
Re: Welcome increase
Re: Welcome increase
12-10-2015 9:51 PM
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Quote from: spoon Shared cable from CAB to pavement box swapped from aluminium to copper?
Openreach wont replace Aluminium for copper I asked when the Engineer that came to fix my issues discovered that my line as well as the entire area was Aluminium, even though he agreed it should be ripped out and replaced unless the line completely dies or i was willing to pay the cost myself which would run in the thousands i wouldn't get it replaced with Copper no matter how badly the line would degrade.
Re: Welcome increase
Re: Welcome increase
27-10-2015 3:00 PM
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My stats are now in the 28Mbps down and 5Mbps up.
The engineer did do some thorough tests when I had mine installed and the info was that:
58Mbps being pushed out of the fibre cabinet.
26Mbps being received at my local 100 connection pavement cabinet on a 800 metre ally cable.
20Mbps being received at the pavement box immediately outside my house also ally from the 100 box (100 metres).
19Mbps being received at my master socket (copper line to house)
My neighbour gets BT Infinity and all of a sudden I get this speed increase from an actual Speedtest.net reading of 17Mbps to 28Mbps.
Obviously I have no complaint but all I can think of is that they have boosted the fibre cabinet above the 58Mbps it was ?
Re: Welcome increase
Re: Welcome increase
27-10-2015 3:21 PM
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so yeah it sounds like the Engineer maybe reset the cab so it was pushing out the right amount but i don't see how that would increase your speed, when the cab was pushing out 58Mb you were still only getting 17Mb a change to 80Mb being pushed out the cab wouldn't make a difference I would have thought but i'm not technical enough on such matters to know if it does.
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