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Weird speed results.

Pete11
Seasoned Pro
Posts: 832
Thanks: 246
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Registered: 17-02-2017

Weird speed results.

Having upgraded from 40/10 to 80/20 a couple of days ago (ticket 165647846) I thought I'd do a speed check and there's something not right. I have done screen shots.

Firstly, from BTW site

Speed1.jpg

While the up speed is slightly higher (from usual 9.3) download speed is a little less than usual (37)

 

Test 2 from 'Which' site.

 

Which speed2.jpg

Not that far from BTW's 

 

Test 3 from OOKLA

ookla speed3.jpg

Note the difference in download?Huh

 

I couldn't do a 'Further Diagnostics' on BTW as I got error saying 'Timed Out'  Can anyone look into this please?  The speed is far less than expected.

Thanks.

 

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
31 REPLIES
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Re: Weird speed results.

Moderator's note:

Unhelpful cross-post removed.

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Pete11
Seasoned Pro
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Registered: 17-02-2017

Re: Weird speed results.

Well, here I am again. Done another speed test (using BTW) and it's getting worse..not better.

BTW speed test2.jpg

Slow to say the least, even for a 40/10 never mind 80/20. Has anyone checked this yet? Because there's been no contact from anyone.  

All the speed tests done wired, rebooted router, rebooted laptop and checked all this side (as much as I can).

 

 

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
rongtw
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Re: Weird speed results.

@Pete11 what browser are you Using ?  Firefox is known to give Odd test results and we are still awaiting a update on a fix from PN Lips are sealed

Yes i can confirm its still not working correctly Sad my test shows incorrect speeds

try a test here https://www.thinkbroadband.com/speedtest

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Pete11
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Re: Weird speed results.

@rongtw

I'm using Google Chrome (latest). Here's the result from the link you gave...and it's not good. Take a look.

ThinkBB speed test.jpg

If this is 80/20, I'll be moving back to 40/10 if this isn't sorted. Day 1 of cooling off period gone and counting. At least on 40/10 I was getting 37/9.3 

 

 

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Browni
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Re: Weird speed results.

Your router stats would be helpful.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Pete11
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Re: Weird speed results.

@Browni

How to find them would also be helpful. Not too sure with homehub1.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Browni
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Re: Weird speed results.

From http://192.168.1.254 iirc they're under the troubleshooting->helpdesk tab, make sure to hide any personal info.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Pete11
Seasoned Pro
Posts: 832
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Registered: 17-02-2017

Re: Weird speed results.

@Browni

Thanks for that, here they are...

 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ65000985
3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated Unknown
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 12:30:38
6. Data rate: 15960 / 57675
7. Maximum data rate: 15967 / 56308
8. Noise margin: 6.0 / 5.9
9. Line attenuation: 22.2 / 20.4
10. Signal attenuation: 22.1 / 20.5
11. Data sent/received: 254.9 MB / 1.2 GB
12. Broadband username:
13. 2.4 GHz Wireless network/SSID: 
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Disabled
22. MAC Address: 24:20:c7:78:c8:e6
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

You will notice that the last updated is 'Unknown'. Could this be the problem?

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
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Re: Weird speed results.

UPDATE

Well, I did yet another speed test this afternoon after a natter with a chap on 'Chat'...result??, take a look. This test was done wired.

BT TEST 2-15 pm.jpg

 

BT TEST2 2-15 pm.jpg

 

 

According to chap on chat, my speeds should be around 58 to 60 down and 16 to 18 up...yeah right.

Day 2 of cooling off period and counting.  Angry

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
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Registered: 17-02-2017

Re: Weird speed results.

Yes, it's me again and still no further forward. Speed test done this morning at 08-20 and it's ridiculous.

 

 

BTW speed3.jpg

 

Is this getting looked into?  Ticked off  I was getting far better results on 40/10, if this is 80/20 then come monday I'll revert back.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
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Registered: 17-02-2017

Re: Weird speed results.

This test was done wired after rebooting router and changing laptop for borrowed brother-in-law's (just to rule out possible problem with my laptop). I shouldn't have bothered. This test was 12-30 this afternoon.

BT TEST4.jpg

 

So nothing wrong with my system. Have sent results via the Diagnostics button (3 or 4 times now) and raised a fault ticket. There's been no contact from anyone at Plusnet, I don't know what's being done about these ridiculous speeds (because of the lack of contact) and I'm getting totally pee'd off with it. I'm now thinking of looking for a new supplier because you (plusnet) certainly haven't "Done me proud".  Ticked off  Ticked off

 

 

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
Seasoned Pro
Posts: 832
Thanks: 246
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Registered: 17-02-2017

Re: Weird speed results.

Just had BT bloke out and during tests found that on his equipment he was getting speeds of 68/19. On MY gear speeds were 27/8. I have changed the filter and getting less than 30 down with 9 up. After looking at router stats (and everything else) he said the problem is probably a faulty router. He noticed that under last update it says 'Unknown'. How do I go about getting the router changed?.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
Seasoned Pro
Posts: 832
Thanks: 246
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Registered: 17-02-2017

Re: Weird speed results.

Doesn't matter...sorted it myself on 'Chat'. New router on it's way.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.
Pete11
Seasoned Pro
Posts: 832
Thanks: 246
Fixes: 4
Registered: 17-02-2017

Re: Weird speed results.

Well, here we go again. New router arrived and set up, WIRED connection to laptop, all connections correct and the result?

See for yourself...

Speedtest1.jpg

 

Sort this PN please..I still have time to cancel if need be. For an 80/20 this is ridiculous. Engineer says socket to cab is fine but I doubt it very much. There is a problem somewhere.

A float tip is pleasing in its appearance and even more pleasing in its disappearance.
Growing old is inevitable...But growing up is optional.