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Weekly speed drop.

newagetraveller
Pro
Posts: 690
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Weekly speed drop.

For the last three Saturdays, including yesterday, my down and up speeds halve from their consistent 37.4 and 9.5 (40/10 fibre) respectively. Never previously happened to my knowledge. Same speeds wired and wireless so doubtful if there's any outside interference. Doubful it's everyone in the area connecting at the same time - it would surely happen during the week in the evening or even on Sunday too.

It's all day and they restore straight away if I restart/reboot the Hub One. They have then been as usual until the following Saturday.

Any ideas as to why this could be happening?

Moderator's note by Mike (Mav): Post released from Spam Filter.

2 REPLIES 2
newagetraveller
Pro
Posts: 690
Thanks: 144
Fixes: 2
Registered: ‎03-08-2012

Re: Weekly speed drop.

No bright ideas from the "experts" then?

Or even Plusnet.Undecided

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Weekly speed drop.

Hi there. I'm sorry to hear you're experiencing speed problems.

 

Testing your line isn't finding any issues, but I'd report a fault to us at http://faults.plus.net so we can further investigate with our suppliers. Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet