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Weekend Broadband Activation

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Aspiring Hero
Posts: 2,456
Thanks: 898
Fixes: 49
Registered: ‎02-03-2016

Re: Weekend Broadband Activation

Funny

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
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Dabbler
Posts: 13
Registered: ‎05-08-2017

Re: Weekend Broadband Activation

Thanks!

Unfortunately I'm still not able to actually use the internet. It's still showing an orange light with the broadband flashing red. What do I do now?
Plusnet Help Team
Plusnet Help Team
Posts: 17,257
Thanks: 5,313
Fixes: 904
Registered: ‎21-04-2017

Re: Weekend Broadband Activation

I’d recommend running through the checks here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and reporting a fault to us at http://faults.plus.net if the checks don’t help. Let us know how you get on.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Dabbler
Posts: 13
Registered: ‎05-08-2017

Re: Weekend Broadband Activation

Yep same issue persists and testing e socket made no difference. I'm going to buy a cheap phone to test the dial tone tomorrow then report any faults

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Dabbler
Posts: 13
Registered: ‎05-08-2017

Re: Weekend Broadband Activation

Okay so I didn't get a dial tone from the phone (including using the test socket) so I've just reported the fault.

Hopefully it won't take too long to fix, and thanks for the help!
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Weekend Broadband Activation

Hi there,

 

I've tested your line and updated the fault ticket, if you can take a look here and reply directly to the fault ticket that would be great. https://www.plus.net/wizard/?p=view_question&id=155361035

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Dabbler
Posts: 13
Registered: ‎05-08-2017

Re: Weekend Broadband Activation

Great thanks
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Weekend Broadband Activation

That's all booked in for you, I've confirmed the date on the ticket. Let us know how the visit goes.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.