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Websites unavailable since change of IP

FIXED
kitz
Rising Star
Posts: 817
Thanks: 46
Registered: 08-06-2007

Websites unavailable since change of IP

Last night I got a new IP and since then a lot of things have gone to pot.

I cant access quite a lot of pages and they will either take ages to load or just hang or fail to completely  - you cant see how in firefox I get the spinning wheel as pages wont fully load.spinning.gif

 Using Firebug I then realised it was any webpages that used google services such as google Analytics.
Example showing empty speedtest.net page with no content and hanging @ google.com

firebug.giffails @ google.com



I cant access Google.com, Google.co.uk or youtube at all

 

Tracert

Tracing route to google.com [212.56.71.98]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    11 ms    11 ms  lo0.16.Central16.ptw-bng01.plus.net [195.166.130
.217]
  3    11 ms    11 ms    12 ms  irb.16.ptw-cr02.plus.net [84.93.249.210]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.

I've tried swapping gateways and it takes 5 to 10 mins to get a PPP session.

I picked up this gateway and I had no internet access to anywhere at all -   No internet no nothing.

C:\Users\kitz>tracert bbc.co.uk
Unable to resolve target system name bbc.co.uk.

C:\Users\kitz>tracert 212.58.244.22

Tracing route to 212.58.244.22 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    12 ms    11 ms  195.166.130.140
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *     ^C

  Yet another gateway hop and back again with the same problem

lo0.16.Central16.ptw-bng01.plus.net

Finally managed to pick up another gateway which is where I am now  (bear in mind it takes ages to get a PPP session) but its very intermittent.   Sometimes it works, sometimes it doesnt

racing route to google.co.uk [216.58.213.67]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    11 ms    11 ms  lo0.10.central10.ptw-bng01.plus.net [195.166.128
.170]
  3    11 ms    11 ms    11 ms  irb.10.PTW-CR01.plus.net [84.93.249.1]
  4    12 ms    12 ms    11 ms  72.14.222.97
  5    38 ms    11 ms    11 ms  72.14.232.219
  6    12 ms    12 ms    11 ms  216.239.57.115
  7    12 ms    11 ms    11 ms  lhr25s01-in-f3.1e100.net [216.58.213.67]

A couple of mins later and its not working again.


Tracing route to google.co.uk [212.56.71.88]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    11 ms    11 ms  lo0.10.central10.ptw-bng01.plus.net [195.166.128
.170]
  3    12 ms    11 ms    11 ms  irb.10.PTW-CR01.plus.net [84.93.249.1]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *     ^C

Its the same on my galaxy tab so not just the PC.

Also Im having problems with my plusnet mail and whilst sometimes it does work, mostly it doesnt.
Note it will go up in stages of 2 as it checks two mailboxes at the same time. plusnetmail.gif

7 REPLIES
kitz
Rising Star
Posts: 817
Thanks: 46
Registered: 08-06-2007

Re: Websites unavailable since change of IP

Sorry re all the edits, not used to this forum yet and accidentally pressed Post which initially sent an empty message Sad

Speeds have gone a bit rubbish too. Note http x6 and also the upstream
146345588111861051491

146345606104007132815

etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Websites unavailable since change of IP

the http x6 requires a decent cpu, this can effect results.

I'm guessing you are on the new network and a simple gateway hop doesn't assign a new IP?

Raspberry Pi enthusiast!
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kitz
Rising Star
Posts: 817
Thanks: 46
Registered: 08-06-2007

Re: Websites unavailable since change of IP

Testing from the PC which has an i7.  
Usually its perfectly fine for httpx1 and httpx6.   Doesnt account for the upstream either.

Tried gateway hopping several times, the gateways can be seen in the tracerts.
I got a new static IP last night, previously was on dynamic for testing purposes.
Note one gateway didnt give me any routing at all.

Yes I am on the new network have been for a few months. 

kitz
Rising Star
Posts: 817
Thanks: 46
Registered: 08-06-2007

Re: Websites unavailable since change of IP

Update so far.   Just shortly after I made the above post got through to live chat, who told me I had to change my password..  then perform a reboot.    It worked for about 10 mins, then it got worse and for the rest of the day Ive had no routing to external websites. So had to place a phone call for Support.

A couple of times I manage to get on a gateway, but it will soon drop out.  It takes about 10 mins to get PPP, then I'll either land on a gateway that will let me have access to anything but sites google related, and will eventually drop out so I have no routing past Plusnet.

C:\Users\kitz>tracert 185.24.98.37

Tracing route to kitz.servers.eqx.misp.co.uk [185.24.98.37]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    11 ms    11 ms    11 ms  195.166.130.142
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *     ^C
C:\Users\kitz>

Waiting for someone to call me back as they think they know what it is.   Something to do with someone else's account using a HubOne and TR069.

kitz
Rising Star
Posts: 817
Thanks: 46
Registered: 08-06-2007

Re: Websites unavailable since change of IP

Was promised that someone would ring me back yesterday..  
I got a text yesterday evening saying a reset hadn't resolved the problem and someone would update me today.
Yet no-one has Sad

In the meantime Ive got on a gateway that at least is giving me some sort of routing...  despite the fact most pages never finish loading :/

Its still also taking an extraordinary amount of time to obtain PPP. 

 

Still not loading.gifMy world of spinning cursors

Community Gaffer
Community Gaffer
Posts: 13,422
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: Websites unavailable since change of IP

Fix

@kitz, I've just taken a look at your account and this should be sorted now. Shout up if you're still experiencing difficulties.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

kitz
Rising Star
Posts: 817
Thanks: 46
Registered: 08-06-2007

Re: Websites unavailable since change of IP

@bobpullen.  

Thank you so much for looking at this and your messages today.
Ive not long been home and am too tired to check my connection properly, but touch wood it does seem ok so far, although the only places on the web I have been is to my forum and here.