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Webpages Loading times

Vipermac
Dabbler
Posts: 15
Thanks: 1
Registered: ‎30-11-2018

Webpages Loading times

Hello. For some reason I keep having this issue whenever my bill is due webpages load really slow or not at all. Once I paid the bill the issue is till there. I had this problem before and I think it was a profile issue. Could you please fix this for me ? Cheers
4 REPLIES 4
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Webpages Loading times

Sorry to hear you're having issues.

We've tested your line and we can't find any issues nor any profiles causing this.

Can you advise if you're connected over a wired or wireless connection when this happens?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Vipermac
Dabbler
Posts: 15
Thanks: 1
Registered: ‎30-11-2018

Re: Webpages Loading times

A wireless connection. On my pc I have wired and it is the same issue. I’ll reset the router to see if that works.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Webpages Loading times

Thanks for confirming.

Are you still seeing issues after a reboot?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Vipermac
Dabbler
Posts: 15
Thanks: 1
Registered: ‎30-11-2018

Re: Webpages Loading times

Everything seems to be okay now. I know that when my bill is due it tends to direct me to the files billing website when I load a webpage but now it takes long for the webpage to load that it times out the connection. It is sorted for now though