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We're going slow

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Dabbler
Posts: 11
Registered: ‎09-08-2017

We're going slow

Hi there,

My internet (80/20)  has been going very slow lately. Just done a BT test there plugged into router via ethernet with no other devices on the network and I'm getting:

Down 5.91

Up 8.38

It's been like this for quite a while now, please help.

 

Martin.

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1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 17,509
Thanks: 5,443
Fixes: 921
Registered: ‎21-04-2017

Re: We're going slow

Hi Martin. I'm sorry to hear you're experiencing speed problems.

Testing your line isn't showing any issues. Can you run the BT speedtest once more, completing the further diagnostics at the end as this will store the result on the supplier system and will help us in reporting a fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team