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We are far below the 38/40Mbps promised

ah
Grafter
Posts: 27
Thanks: 1
Registered: 15-07-2008

We are far below the 38/40Mbps promised

We get around 25/26Mbps more than one month after installation.  Is this normal?  Is this going to last or is this going to improve?

9 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
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Registered: 01-12-2010

Re: We are far below the 38/40Mbps promised

As a matter of interest what does it say here ? http://speedtest.btwholesale.com/    and do the further diagnosis test Smiley

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ah
Grafter
Posts: 27
Thanks: 1
Registered: 15-07-2008

Re: We are far below the 38/40Mbps promised

I read:

'Your computer is directly connected to your modem/router via an Ethernet Connection (i.e. not via a wireless or powerline adapters). '

I don't have any Ethernet port on my laptop (Dell XPS 13)

Community Veteran
Posts: 1,549
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: We are far below the 38/40Mbps promised

What are the sync and max achievable speeds - available on the Helpdesk tab on your router.

ah
Grafter
Posts: 27
Thanks: 1
Registered: 15-07-2008

Re: We are far below the 38/40Mbps promised

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ64422429
3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 17/02/17
4. Board version: Plusnet Hub One
5. DSL uptime: 7 days, 08:04:49
6. Data rate: 1999 / 39950
7. Maximum data rate: 26666 / 76290
8. Noise margin: 30.8 / 16.7
9. Line attenuation: 15.2 / 12.3
10. Signal attenuation: 14.7 / 12.3
11. Data sent/received: 4.9 GB / 88.9 GB
12. Broadband username: x@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-GPZH
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-GPZH
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 24:20:c7:53:90:3a
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: We are far below the 38/40Mbps promised

so you are connected at full speed so it is either a wireless problem or perhaps this is wrong https://portal.plus.net/my.html?action=data_transfer_speed but it is more likely a wireless problem

Community Veteran
Posts: 1,549
Thanks: 260
Fixes: 33
Registered: 13-08-2015

Re: We are far below the 38/40Mbps promised

You may want to hide your username from that post, this is a public forum and you never know who might pick it up.

However from that picture, you are getting the speeds promised.

Testing via WiFi tend to vary due to many things that are outside PN's control, including distance from the router, other routers broadcasting on the same channels nearby and other sources of interference in and around your home. Have a look over on the help pages for ideas to help improve performance.

 

ah
Grafter
Posts: 27
Thanks: 1
Registered: 15-07-2008

Re: We are far below the 38/40Mbps promised

@Oldjim

I had occasionally up to 36Mbps after the first week and I didn't change anything for the wireless

ah
Grafter
Posts: 27
Thanks: 1
Registered: 15-07-2008

Re: We are far below the 38/40Mbps promised

@

Thanks for the tip.  I did hide it.  My laptop and router are on the same desk, a few inches apart.

Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 531
Fixes: 204
Registered: 01-01-2012

Re: We are far below the 38/40Mbps promised

We'd still recommend going through the advice posted as something may have changed in a nearby property that could be affecting your wireless signal.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team