We are far below the 38/40Mbps promised
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- Re: We are far below the 38/40Mbps promised
We are far below the 38/40Mbps promised
21-03-2017 8:42 AM
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We get around 25/26Mbps more than one month after installation. Is this normal? Is this going to last or is this going to improve?
Re: We are far below the 38/40Mbps promised
21-03-2017 8:52 AM
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As a matter of interest what does it say here ? http://speedtest.btwholesale.com/ and do the further diagnosis test
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Re: We are far below the 38/40Mbps promised
21-03-2017 8:55 AM
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I read:
'Your computer is directly connected to your modem/router via an Ethernet Connection (i.e. not via a wireless or powerline adapters). '
I don't have any Ethernet port on my laptop (Dell XPS 13)
Re: We are far below the 38/40Mbps promised
21-03-2017 10:57 AM
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What are the sync and max achievable speeds - available on the Helpdesk tab on your router.
Re: We are far below the 38/40Mbps promised
21-03-2017 11:06 AM - edited 21-03-2017 11:25 AM
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1. Product name: | Plusnet Hub |
2. Serial number: | +081441+NQ64422429 |
3. Firmware version: | Software version 4.7.5.1.83.8.226 Last updated 17/02/17 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 7 days, 08:04:49 |
6. Data rate: | 1999 / 39950 |
7. Maximum data rate: | 26666 / 76290 |
8. Noise margin: | 30.8 / 16.7 |
9. Line attenuation: | 15.2 / 12.3 |
10. Signal attenuation: | 14.7 / 12.3 |
11. Data sent/received: | 4.9 GB / 88.9 GB |
12. Broadband username: | x@plusdsl.net |
13. 2.4 GHz Wireless network/SSID: | PLUSNET-GPZH |
14. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 144 Mb/s)) |
15. 2.4 GHz Wireless security: | WPA2 |
16. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
17. 5 GHz Wireless network/SSID: | PLUSNET-GPZH |
18. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) |
19. 5 GHz Wireless security: | WPA2 |
20. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
21. Firewall: | Default |
22. MAC Address: | 24:20:c7:53:90:3a |
23. Modulation: | G.993.2 Annex B |
24. Software variant: | AA |
25. Boot loader: | 1.0.0 |
Re: We are far below the 38/40Mbps promised
21-03-2017 11:10 AM
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so you are connected at full speed so it is either a wireless problem or perhaps this is wrong https://portal.plus.net/my.html?action=data_transfer_speed but it is more likely a wireless problem
Re: We are far below the 38/40Mbps promised
21-03-2017 11:14 AM
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You may want to hide your username from that post, this is a public forum and you never know who might pick it up.
However from that picture, you are getting the speeds promised.
Testing via WiFi tend to vary due to many things that are outside PN's control, including distance from the router, other routers broadcasting on the same channels nearby and other sources of interference in and around your home. Have a look over on the help pages for ideas to help improve performance.
Re: We are far below the 38/40Mbps promised
21-03-2017 11:27 AM - edited 21-03-2017 11:29 AM
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I had occasionally up to 36Mbps after the first week and I didn't change anything for the wireless
Re: We are far below the 38/40Mbps promised
21-03-2017 11:29 AM - edited 21-03-2017 11:36 AM
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Thanks for the tip. I did hide it. My laptop and router are on the same desk, a few inches apart.
Re: We are far below the 38/40Mbps promised
21-03-2017 11:54 AM
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