I am using Fiber internet which guarantees 30.9 minimum and 38 average. I have tested more than 30 times but download is max 25 average 20 and upload is 8 max 7 average. How can I fix this problem? If it's not possible, can I get full refund and leave Plusnet?
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
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