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Way slower than minimum guaranteed speed

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Newbie
Posts: 2
Registered: ‎05-06-2020

Way slower than minimum guaranteed speed

I am using Fiber internet which guarantees 30.9 minimum and 38 average. I have tested more than 30 times but download is max 25 average 20 and upload is 8 max 7 average. How can I fix this problem? If it's not possible, can I get full refund and leave Plusnet?

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 190
Thanks: 45
Fixes: 20
Registered: ‎31-03-2020

Re: Way slower than minimum guaranteed speed

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team