Waste of money
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Waste of money
Waste of money
14-03-2015 12:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Waste of money
14-03-2015 1:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What is the current line speed here https://portal.plus.net/my.html?action=data_transfer_speed
If you carry out the BT Line Test - further diagnostics - what is the IP profile
Are those speeds wired or wireless
Have you raised a speed fault at https://faults.plus.net
Re: Waste of money
14-03-2015 1:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We are wireless but never had problems before and even when before going fibre had faster speeds.
Re: Waste of money
14-03-2015 1:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Waste of money
14-03-2015 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Waste of money
14-03-2015 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Waste of money
14-03-2015 1:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The fault is since changing to fibre
The speeds showed above are disgusting and internet is useless at these speeds
Re: Waste of money
14-03-2015 1:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You do realise that you are 2 months into an 18 month contract with very large cancellation charges
Re: Waste of money
14-03-2015 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: bazandles It is not a line fault as this was checked by BT when they changed it to fibre.
The fault is since changing to fibre
The speeds showed above are disgusting and internet is useless at these speeds
So you switched 2 months ago and immediately discount a line fault? Something may well have happened in those two months that has caused the problem.
I would definitely suggest going through the faults process before even attempting to switch provider as it is highly likely the problem will switch with you!
Re: Waste of money
14-03-2015 2:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If they fail well you should have a good case I feel to leave without penalties Jim mentions.
I'm newer than you but have experience the Plusnet support and sadly not impressed so far as I await responses to "Tickets" as Jim calls them. At present I'm hanging in and hoping for better, because at the time I was bought from Be (O2) by Sky a year or so ago many refused the Sky offer and went to Plusnet and gave excellent reports a year ago about the Plusnet system and Support so something as changed since then.
Re: Waste of money
14-03-2015 2:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: bazandles It is not a line fault as this was checked by BT when they changed it to fibre.
The fault is since changing to fibre
The speeds showed above are disgusting and internet is useless at these speeds
I'm on a 3.5km line and was getting less than 2mbps - having gone through the faults process, undertaking some simple tests and answering any questions raised, and receiving an excellent fault finding service from Plusnet, I now have a rock solid 6,4mbps connection.
You can shoot yourself in the foot or help aim the fault finding gun - your choice.
Re: Waste of money
14-03-2015 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: supernova1 You can shoot yourself in the foot or help aim the fault finding gun - your choice.
Probably the best advice you can listen to - if all else fails after going through the correct procedure then you should be able to leave for another provider without incurring other charges.
Re: Waste of money
14-03-2015 2:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It is the fibre connection that is useless as had no problems before with faster speeds.
All checks have been done and all connections are correct, rang support and simply told to do it again
Re: Waste of money
14-03-2015 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Waste of money
15-03-2015 6:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My FTTC install went ok but they duffed up my Phoneline via a wiring issue that was not there under ADSL, I told Plusnet and Openreach are coming to take a look on Tuesday.
As other's have said if you have moved to FTTC then you agreed to another 18 month contract, so you will have to pay the cancellation charges. Another FTTC provider will not fix your issues that can only be done by Openreach.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page